Banning & blocking users

Overview

You can ban users from interacting with your Feedback Portal or Inbox, and optionally delete all of their existing spam content with one click.

To ban users from submitting Requests or comments:

1. Go to Dashboard → Users

2. Open up the profile of the user you want to ban

3. Click on the ⋅⋅⋅ three dots under their name

4. Select Ban

5. Select whether you want to ‘Delete all their content’ or keep it

Banning users using their email

You can also ban specific email:

1. Go to Settings → Users → Blocked

2. Click Ban User on the top right

3. Enter their email and a reason for the ban.

From here, you can also view all banned users for both Feedback & Support products and unban them if necessary.

Banning users from Requests

To ban a user from a Request:

1. Open their Request on your Feedback Portal

2. Open the ⋅⋅⋅ menu on the Request

3. Choose 'Ban User' and confirm the ban

FAQ