This is your one-stop guide to publishing a Help Center with Featurebase.
Written By Markus Palm
Last updated 2 days ago
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Overview
Featurebase’s Help Center is unlike any other you’ve seen. It’s seamlessly integrated with your feedback portal, roadmap, and changelog. For example, Featurebase suggests relevant articles to your users during post-creation. You can also answer feedback posts by mentioning knowledge-base articles.
It features a beautiful, customizable design that automatically adapts to your organization's theme and is optimized for usability.
Enabling the Help Center
To get started with your Help Center in Featurebase:
Go to Settings → Help center
Check the ‘Show Help Center from Public Portal’ box
Now, the Help Center is publicly visible to all your users.
Creating new articles & collections
To create a new help article or collection:
Go to the Help Center tab on your Dashboard
Click New Collection / Article on the top right
You can also create new articles under existing collections by clicking the + icon on the right from them.
Supporting multiple languages
You can publish the Knowledge Base in your customers' native languages with multi-language articles and collections.
We’ll automatically show your users the correct version of the Help Center based on their browser’s language settings. They can also switch between languages manually.
Learn to set it up:
Set up a custom domain for your Help Center
A custom domain (e.g. help.yourcompany.com) lets you serve the Help Center using your own domain, offering customers a seamless experience and consistent brand identity.
It also helps your board to appear more trustworthy and professional and impacts your SEO score positively.
Learn to set it up:
Provide help from your app
Bring help articles directly into your app with our All-In-One Widget. This allows users to access help content, feedback, and changelogs without leaving your site or product.
Learn to set it up:
👨💻 You'll need to write custom code for the setup process. If you're uncomfortable with this, share this guide with a technical team member who can assist.
Linking to your other sites from your Help Center
You may also want to link to other documentation from your Help Center, such as your API documentation, landing page, or feedback portal:
Go to Settings → Help center
Under the Navigation Items, click on the
+button on the top right to add a new linkAdd the Name, URL, and icon
Click Save all changes on the bottom right
More recommended articles on the Help Center: