Set up the Help Center
This is your one-stop guide to publishing a Help Center with Featurebase.
Written By Markus from Featurebase
Last updated 8 days ago
Migrating from other tools? Import your articles in minutes.
If you’re migrating from other tools, follow this guide to import your Help Center.
Overview
Featurebase’s Help Center is unlike any other you’ve seen. It’s seamlessly integrated with your feedback portal, roadmap, and Updates. For example, Featurebase suggests relevant articles to your users during post-creation. You can also answer feedback posts by mentioning help articles.
It has a powerful AI search that answers questions in seconds and a beautiful design that automatically adapts to your organization's theme.
Creating new articles & collections
To create a new help article or collection:
Go to Dashboard → Help Center
Click New Collection / Article on the top right
You can also create new articles under existing collections by clicking the + icon on the right from them.
Tip: Use our MCP to ask Claude or ChatGPT to draft articles, audit documentation gaps, and identify articles that need updating after product releases.
Set up a custom domain for your Help Center
A custom domain (e.g. help.yourcompany.com) lets you serve the Help Center using your own domain, offering customers a seamless experience and consistent brand identity.
It also helps your board to appear more trustworthy and professional and impacts your SEO score positively.
Learn to set it up: Help center custom domain
Controlling access
You can make your Help Center accessible only to authenticated end-users and limit the access of certain articles to team members or select user groups: Help Center privacy controls
Provide help from your app
Bring help articles & support directly into your app with our Messenger widget. This allows users to access help content, support agents, and updates without leaving your site or product.
Learn to set it up: Messenger Installation
Linking to your other sites from your Help Center
You may also want to link to other documentation from your Help Center, such as your API documentation, landing page, or feedback portal.
Supporting multiple languages
You can publish the Knowledge Base in your customers' native languages with multi-language articles and collections.
We’ll automatically show your users the correct version of the Help Center based on their browser’s language settings. They can also switch between languages manually.
Learn to set it up: Help Center in multiple languages
Analytics
It’s important to know how your content is performing so you know how to improve it.
From the Help Center analytics, you’ll quickly see what’s popular, which articles are helpful, and most importantly, which articles need improving.
Learn more: Help Center analytics
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