Markus Palm

Kateryna Babenko

Robi Rohumaa

Bruno H

Onboard, educate, and notify your customers with in-context, automated messages.

Outbound

Onboard, educate, and notify your customers with in-context, automated messages that cut support volume and keep customers happy.

Outbound overview

Choose a channel, then create, target, and schedule your outbound messages.

Get started

Choose the right Outbound message type for conversations, announcements, emails, surveys, and product updates.

Choose the right channel for your outbound message

Create an Outbound message, configure content, rules, scheduling, translations, and set it live.


Creating an outbound message

Set up the perfect audience and delivery method for your messages.

Outbound message rules

Understand when Outbound audiences update dynamically and when to lock recipients at activation.

Dynamic and Locked audiences

Schedule a message to send at a specific time, or set a wider delivery window during which your emails can send.

Scheduling outbound messages

Localize Outbound messages to automatically be in your customers' native languages.

Outbound messages in multiple languages

Create Chat and Banner messages and target visitors on your website.

Chats & Banners

Create targeted Outbound Chat messages to reach the right visitors and users with Messenger conversations.

Create outbound Chat messages

Create targeted Outbound Banner messages that show persistent notices on your website or app.

Create outbound Banner messages

Send messages to your customers at regular intervals, like once a month, on their birthday, or the week before an important moment.

Send Outbound messages on a recurring schedule

Reach visitors on your website with targeted Outbound messages based on who they are and what they do.

Send targeted messages to visitors on your website

Answers to common questions about Chat and Banner setup, delivery, replies, targeting, and analytics.

Chat and Banner FAQs

Create and send outbound emails, use templates, and request sending access.

Emails

Learn how to create and send targeted, personal emails your customers will want to read.

Getting started with Outbound emails

Send emails using our plain, personal, or company templates. Learn which template to use, and when.

Outbound email templates

Create targeted, personal, and measurable emails your customers open and read.

Email marketing best practices

Request approval to send emails to customers from Featurebase and understand what is available while your request is reviewed.

Requesting email-sending access

Answers to common questions about Outbound Email sending, subscriptions, replies, analytics, and deliverability.

Outbound emails FAQs

Learn to manage your Updates & the different ways of communicating product releases to your users.

Updates

Learn how Updates help you announce product changes across email, your public Updates page, and in-app widgets.

Updates overview

Everything on how to set up & customize your Updates to suit your needs.

Getting started with Updates

Learn to subscribe users to the Updates to send the email notifications about new releases.

Subscribing users to Updates

Learn how to write, target, publish, schedule, and edit Updates in Featurebase.

Creating Updates

Reach your users with Updates across your public Updates page, widgets, and RSS.

Update page & widgets

Import existing Markdown- and HTML-formatted product updates into Featurebase through the API.

Importing Updates

See how customers discover and engage with Updates across your public page, widgets, and email.

Updates analytics

Answers to common questions about Update visibility, email-only announcements, scheduling, and publish dates.

Updates FAQ

Learn how to set up, customize, and analyze surveys to gain more valuable insights from your users.

Surveys

Measure different things like NPS, customer satisfaction, and collect additional feedback with in-app surveys.

Surveys overview

Learn how to create and customize surveys in Featurebase.

Creating surveys

Build multi-question Surveys with follow-up pages and branching logic.

Multiple-question surveys

Choose who can see a Survey, where it appears, and when it can run.

Targeting & triggering surveys

View Survey responses, filter results, and export answers as a CSV.

View and export survey results

Tips on writing focused Surveys that reach the right customers at the right moment.

Survey best practices

Answers to common questions about Survey delivery, targeting, responses, translations, and editing.

Surveys FAQs

Get more from your outbound messages with best practices and FAQs.

Optimizing

Write personal, engaging messages and send them to the right users.

Best practices

Outbound FAQs

Ask AI or search our help articles to find an answer to your questions.

Go to Featurebase

Leave us feedback

Latest updates

API docs

System status

Best steps on getting started with Featurebase.

Getting Started

Get familiar with Featurebase and all of the basic concepts. 

Featurebase overview 

How to invite teammates to your Featurebase workspace.

Invite your team

This is your one-stop guide to getting started with collecting and organizing feedback with Featurebase.

Collect & manage feedback

This is your one-stop guide to getting started with the support inbox to help your customers from anywhere and automate support with AI.

Support your customers

This is your one-stop guide to publishing a Help Center with Featurebase.

Set up the Help Center

This is your one-stop guide to getting started with sharing product updates with Featurebase.

Share product updates

This is your one-stop guide to getting started with surveys in Featurebase.

Run surveys

Overview of all integrations in Featurebase and what you can do with them.

Integrate with other tools

Set your default brand name, logo, and color for customer-facing Featurebase surfaces.

Workspace branding

Get familiar with Featurebase through demos.

Academy

Explore the advanced capabilities of Featurebase with demos.

Explore demos

Centralize user feedback, identify impactful product opportunities, and scale faster by building the right features.

Feedback & Roadmap demos

Keep users updated & increase new feature adoption with product changelogs.

Updates demos

Run surveys to measure customer satisfaction & capture feedback.

Survey demos

Provide users with an AI-powered Help Center to get them to the answers they need, fast, and cut down your support loads.


Help Center demos

Support customers across channels, resolve issues with AI, and manage tickets in one Inbox.

Help Desk

Set up, manage, and automate the Inbox where your team supports customers.

Inbox

Support your customers from anywhere with a unified Inbox and automate support with powerful AI agents.

Inbox overview

Set up team inboxes, office hours, custom views, and other Inbox basics.

Setup

Work faster in the Inbox with search, filters, sorting, and spam controls.

Managing

Speed up your team with AI replies, Macros, SLAs, and Workflows.

Automation

Get AI-powered answers and guidance while you reply to customers in the Inbox.

Copilot

Understand impersonation warnings and get answers to common Inbox questions.

Other

Support customers through the Messenger, email, and Slack.

Channels

Set up and customize the Messenger, including home cards, brands, and languages.

Messenger widget

Connect your support email and set up auto replies and signatures.

Email support

Connect Slack and turn channel messages into conversations for your Inbox.

Slack

Assign, handle, and close conversations, and keep them organized with tags.

Conversations

Start, assign, snooze, and close conversations with your team.

Handling

Organize conversations with tags and get answers to common questions.

Track customer issues and internal work from start to finish with tickets.

Tickets

Overview of tickets, when to use them, and how they compare to conversations.


Tickets overview

Understand ticket types, ticket states, notifications, and the Tickets portal.

Getting started

Set up ticket types and forms, and create and manage each kind of ticket.

Automate ticket actions with Workflows and convert conversations to tickets.

Automate

Set up, train, and deploy Fibi AI Agent to automate support.

Fibi AI Agent

Learn more about Fibi AI Agent and how it can help your team automate support, repetitive tasks, and workflows.

Fibi AI Agent overview

Your one-stop guide to customizing and managing the Fibi AI agent to automate your support.

Set up & customize the Fibi AI agent

Learn to add additional training data that Fibi AI Agent can use when answering customers.

Custom training content for Fibi AI Agent

Power up Fibi with custom actions to extend trials, update account information, get custom data, etc..

Custom Fibi Actions

Automatically classify support conversations with Fibi AI and use detected values in Workflows, filters, and reporting.

Fibi AI Attributes

Deploy Fibi AI Agent across your support channels and Workflows.

Deploy

How a customer’s language is determined in conversations for Fibi AI Agent and Workflows.

Automatic language detection in conversations

Improve Fibi's AI-generated answers for the future.

Improve Fibi's AI answers

Use detected Fibi AI Attribute values to branch Workflows, route conversations, and organize your Inbox.

Use Fibi AI Attributes in Workflows & Inbox

Automatically ask customers to rate conversations that Fibi resolves or hands off, then review the results in the Inbox and Reports.

Collect and report on Fibi AI Agent CSAT

Turn reviewed support conversations and product changes into better Fibi knowledge using the MCP, Training Data API, and oracle.

Build a self-improving Fibi workflow

Automate repetitive support tasks for customers and agents with a no-code visual builder.

Workflows

Create Workflows to automate your support at scale. Automate processes for your customers and teammates with our drag-and-drop visual builder.

Workflows overview

Get started with building your Workflows with ease in a visual canvas.

Getting started with workflows

Understand all of the building blocks that power your workflows.

Workflows block library

Choose what starts a Workflow, from page visits to new or unanswered messages.

Triggers

Configure trigger settings and use branches to build your Workflows.

Building

Control Workflow order, qualify leads, and fine-tune automated conversations.

Start from ready-made Workflows for routing, AI answers, CSAT, and follow-ups.

Templates

Access Featurebase support conversatioins on-the-go from iOS or Android devices.