Categorize feedback

You can categorize your feedback using feedback boards. The most popular options are 💡 Feature Requests, 🐛 Bug Reports, and 📥 Feedback but you can create whichever ones you like.

When users submit feedback, our AI automatically assigns it to the right board. However, it can be manually overwritten.

To create new feedback boards:

1. Go to Settings → Feedback

2. Click on the New board on the top right

3. Add the name, placeholder, and select suitable privacy options

4. Click Add Board on the bottom right

Different ways of collecting feedback

There are 3 main ways of collecting feedback with Featurebase. The best method is to use all of them together.

1. With a Public Portal

The first method is collecting feedback from a dedicated website (e.g. feedback.yourcompany.com) using the Feedback Portal.

You can share it with users by linking it to a button on your site, app, or through social channels.

The Feedback Portal provides an engaging place for your users to submit feedback and see all of your product-related information, such as the Roadmap, Changelog, and Help Center, in one place. It also has a leaderboard and different filtering options.

2. From your app

You can also collect feedback straight from your app using embeddable widgets:

• All-In-One Widget
  : Full functionality of the feedback portal, including the roadmap and changelog

• Feedback Widget
  : A simpler lightweight widget that also features a screenshot tool

They are great because users don't need to leave your app to give feedback. Plus, you can make it match your design perfectly. Alternatively, you can also embed the whole Feedback Portal directly inside your web app.

3. Using integrations

Since you’re likely getting feedback from many channels, we offer different integrations to help consolidate everything into one place.

Here are the main ones that help with feedback collection:

• Intercom Integration
  : Collect ideas via Intercom’s widget, save feedback from the chat, and subscribe users for automated updates.

• Zendesk Integration
  : Save feedback to Featurebase from support chats and subscribe users for automated updates.

• Slack Integration
  : Save messages as feedback, let users use the /featurebase command to submit feedback from Slack, and automatically send new posts to a specific internal Slack channel.

• Discord Integration
  : Save messages as feedback and let users use the /featurebase command to submit feedback from Discord.

Automatically authenticate users & sync their data

By default, your users need to create a Featurebase account using their Google account or with a password and email. But, the best way is to automatically log users into Featurebase and widgets without them having to create a new account.

This setup also syncs their data to feedback, allowing you to sort feedback by voters’ revenue, create user segments, and more—making feedback management much more impactful.

Here are the 3 ways of authenticating & syncing user data:

• SDK: Best for seamless logins and data syncing but requires users to visit from your app. It’s convenient because it automatically imports data as users interact with your app. However, users that come directly from the web are not authenticated.

• Single Sign-On: Seamless login for users who come from your app, while also letting users who visit directly from the web login with your company’s existing account. Ensures that users never have to create a Featurebase account.

There’s also our API, but it’s more complex and often just used for the initial import of data, with ongoing syncing managed through SDK or SSO. If you happen to use Segment, then we also have an integration to sync data through them.

SDK is available starting from our Starter Plan, while Single Sing-On and API are available from our Growth Plan.

Post & comment moderation

The post moderation feature gives you an additional control step before users’ posts go live for everyone to see. It’s handy if you want to control what gets shown to the public (e.g., some bug reports may contain sensitive info) or get many duplicate or low-quality posts.

You can manually review each user-submitted post/comment and choose from four actions:

1. Approve: Makes the post/comment visible on your public board.

2. Mark as Duplicate: Merges the post with an existing one.

3. Delete: Removes the post/comment entirely.

4. Discuss Privately with Author: Keeps the post private, visible only to the author on the board.

You can speed up your workflow by using keyboard arrows to move up and down the posts and numbers 1-4 to take the desired action.

To enable post moderation:

1. Go to Settings → Moderation & Permissions

2. Check the Post Moderation checkbox

After enabling post moderation, a Moderation tab will appear on the left-side menu of your Dashboard.

More recommended steps for feedback collection:

• Custom domains in Featurebase

• What are in-app widgets?

• Prioritizing feedback by customer revenue

• Different board privacy options

• Restricting end-users' access