Support your customers from anywhere with an embeddable Messenger widget, fully customizable to your brand
Written By Markus from Featurebase
Last updated About 1 month ago
Overview
Featurebase’s Messenger is the most customizable live chat widget on the market. It supports custom themes and offers tons of other options to fit right into your brand.
It comes with a modern no-code design, so you can always ensure it looks stunning, make edits, and keep it aligned with your brand – all while providing the best support experience for your customers.
The Messenger is also deeply integrated with the rest of Featurebase’s ecosystem, so your customers can see your help articles, changelog updates, submit feedback, and much more.
Set up & customize
The Messenger supports tons of customization, including separate themes for light and dark modes. It can also be fully translated to appear in your customers’ language automatically.
Learn more and get started here:
Fibi AI Agent
The Messenger also comes with the Fibi AI Agent, who can automatically resolve customer questions, submit feedback to voting boards on their behalf, and soon even run custom workflows like extending trials, offering discounts, and routing conversations to the right teammate – all without you lifting a finger.
In addition to learning from your existing conversations, Fibi has full context from your entire Featurebase workspace: Help Center articles, feedback posts, changelogs, roadmaps, and more. That means it knows which features are live, which bugs are already reported, and what updates are coming – so every reply is accurate, relevant, and actually helpful.
Modules
Modules give you a flexible way to customize your Messenger and offer a more organized, intuitive experience for your users. Each Module is designed to serve a specific purpose, making it easier for customers to find what they were looking for without starting a conversation.
Modules can be reordered and used independently by turning others off. Let’s break down the available Modules:
Home module
Home is the welcome page of your Featurebase Messenger. You can make it completely your own by adding different cards and deciding exactly what you want to display to your customers.
Messages module
The Messages module is a centralized place for all customer conversations. This is where customers can find all their conversations, both inbound and outbound. You can fully control who can start conversations.
Help module
Help module lets you provide intuitive self-serve help to your customers by letting them access your full Help Center from anywhere in your product
Changelog module
Changelog module is the dedicated feed for your announcements. Whether you're launching a new feature or sharing company updates, the Changelog helps you keep customers informed – right where they already are.
