Overview

Featurebase’s Support platform comes with the Fibi AI Agent, who can automatically resolve customer questions, submit feedback to voting boards on their behalf, and run custom workflows like extending trials, offering discounts, and much more – all without you lifting a finger.

In addition to learning from your existing conversations, Fibi has full context from your entire Featurebase workspace: Help Center articles, customer requests, changelogs, roadmaps, and more. That means it knows which features are live, which bugs are already reported, and what updates are coming – so every reply is accurate, relevant, and actually helpful.

What can Fibi help you with?

Automatically resolve customers’ questions

Fibi handles repetitive support questions so your team doesn’t have to. Whether it’s “How do I reset my password?” or “What’s included in the free plan?”, Fibi replies instantly–using your Help Center articles and past support conversations to craft accurate, helpful answers.

Endless custom workflows (e.g. extending trials, etc.)

Fibi supports endless custom actions – you can create completely custom workflows to save time on your support loads. Here are some cool workflows you could create with custom actions:

• Auto-extend trials – Effortlessly manage customer trials without manual intervention.

• Account insights – Quickly provide detailed customer account summaries.

• Order tracking – Instantly retrieve order statuses and shipping details.

• Billing & payments – Automate the retrieval of invoices or outstanding balances.

Automate your support workflow with Fibi: Custom Fibi actions (Beta)

Submit feedback & requests to your feedback portal

Fibi can automatically log feature requests, bug reports, and improvement ideas to your Featurebase feedback portal, on behalf of your customers.

It smartly matches each request to an existing post or creates a new one, so your product team gets structured, real-time insights without any manual effort from support.

Even better, customers are automatically subscribed to receive notifications when something they requested is planned, in progress, or shipped. This eliminates the repetitive task of tracking down users’ feedback from your support team, allowing them to focus on helping those in need.

Answer questions based on your roadmap

Since Fibi has access to your entire feedback portal and roadmap (which can be synced with tools like Linear or Jira), it can even respond to customers about features you haven’t built yet but are already planned or in progress.

More on Fibi:

• Custom Fibi actions (Beta)