Overview

The Featurebase ↔ Slack integration lets you and your users submit feedback straight from Slack using the /featurebase command for voting, better overview, and prioritization. You can also route new feedback posts and post status changes to shared Slack channels.

Key features:

• /featurebase command to let users submit new feedback or upvote an existing post right from Slack (admins can also upvote posts on behalf of users)

• Save messages as feedback from the chat with a “Send to Featurebase” button

• Route new feedback posts and post status changes to Slack channels, optionally filtered by feedback board. If Post Moderation is enabled, you can approve or reject new posts from Slack.

Example: Your user starts creating a request with the /featurebase command. However, someone has already suggested the same thing, so instead of creating a new post, the user can just vote it. If the feature request doesn’t already exist, they can create a new one - all straight from Slack.

Setting up the Slack integration

1. In Featurebase, go to Settings → Integrations

2. Click on Connect to Slack

3. Press Allow to give Featurebase access to your Slack workspace

You only need to invite Featurebase to a channel when you want to send notifications there. Channel invitations and destination selection are configured per notification route.

How to use

1. /featurebase command

You users and you can use the /featurebase command from anywhere in Slack to send feedback straight into Featurebase. Users can either upvote an existing post that is suggested to them or create a completely new one.

Admins can also upvote posts on behalf of users to subscribe them to automatic notifications about the request's progress.

2. “Send to Featurebase” button

To send an existing message to Featurebase, select the "Send to Featurebase" option from the three-dot menu.

Similarly to the /featurebase command, you can edit the message as desired, assign it a title, choose a board, and send it directly to Featurebase.

3. Send feedback notifications to Slack

Use notification routes to send new feedback posts and post status changes to a shared Slack channel.

To configure this, add a Slack notification route and select:

• New feedback posts, Post status changes, or both

• All boards or specific feedback boards

• The destination Slack channel

If you have Post Moderation enabled, you can approve or reject new posts from the Slack notification.

And that's it! 🎉 If you have any ideas about how we can improve the Slack integration, please post on our feedback board.

FAQ