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Create & manage multiple Help Centers

How to use multi-brand Help Center to create separate knowledge bases for your different products or brands.

Written By Markus Palm

Last updated About 5 hours ago

Multi-brand Help Center feature in Featurebase.

Overview

The multi-brand Help Center feature lets you create separate knowledge bases for different products or brands within a single Featurebase workspace. Each Help Center is fully featured and can be customized independently.

This is useful for:

  • Tailored customer experience – Customize each Help Center with its own branding, domain, and structure.

  • Help Centers with Messenger Brands – Show articles from the correct Help Center inside your Messenger for each brand.

  • Streamlined content management – Add the same article to multiple Help Centers without duplicating it.

Note: This is available only on the Enterprise plan

Get started

1

Create multiple Help Centers

Start off by creating an additional Help Center:

  1. Open Help Center settings and choose the brand in the picker at the top

  2. If the brand has no Help Center yet, click 'Set up Help Center'

Creating multi-brand help centers in Featurebase.

Note:

  • Your first Help Center is the default. You can’t change this setting or delete this Help Center.

  • There is no way to clone settings and styling from one Help Center to another, either within the same workspace or across workspaces.

2

Customize the new Help Center

Then, click the ‘Customize’ button next to the new Help Center to customize its branding, layout, and settings.

Customize all of the desired settings for each new Help Center by following this article: Configuring the Help Center

Customizing individual Help Centers in Featurebase.
3

Connect Help Centers to your brands

Once you've created multiple Help Centers, make sure to link each brand to the correct Help Center so your customers see the correct articles when contacting one of your brands:

  1. Make sure you’ve set up brands in Settings → Workspace → Branding

  2. In Help Center settings, choose the brand in the picker at the top to open its connected Help Center

  3. Assign a Messenger style to each brand if needed

The Help Center that’s selected for each brand will be used for the Messenger Help tab and the in-Messenger article search. Fibi AI Agent also answers from this Help Center in that brand's conversations.

Linking each brand to the correct Help Center brand in the branding settings.

Note: Each Messenger style can be linked to only one Help Center. Learn more about managing multiple brands in Featurebase.

Managing multiple Help Centers

You can choose between your different Help Center brands from the top left toggle in your Help Center dashboard:

Choosing between different Help Center brands in Featurebase's dashboard.

Deleting a Help Center brand

To delete an additional Help Center:

  1. Go to Settings → Help Centers → All Help Centers

  2. Next to the desired Help Center, click ‘Delete’

  3. Confirm deletion

Note: Deleted Help Centers cannot be restored! Also, you cannot delete the default Help Center.

FAQ

When importing articles from other tools, choose the target Help Center in Featurebase where you want to add all your existing articles and collections:

Migrating multi-brand help center over to Featurebase.

If you downgrade, we'll pause all Help Centers except your default one. We'll also update all your Messenger styles to point to the default Help Center and brand.

If you upgrade again, all your brands will still point to the default Help Center, no matter which Help Center they were associated with before.

You can create up to 100 Help Centers per a single Featurebase workspace.

For Multi Help Center users, there are new API endpoints and extended existing endpoints:

  • List All Brands

  • Retrieve a Brand

Still need help? Ask the team