Overview

While Featurebase is a web-based platform accessed primarily from your browser, you can use our iOS and Android apps to manage your customer support and collaborate in real-time when you're away from your desktop.

Download the Featurebase mobile app

To download the Featurebase mobile app, follow the link for your device:

• Featurebase mobile app on iOS

• Featurbase mobile app on Android

Mobile app features

You can take the following actions on Featurebase mobile apps:

• Create, view, and respond to all support conversations

• Use AI replies and macros when replying to users

• Manage conversations, including closing, snoozing, and assigning

• Search & filter all existing conversations

• Receive notifications about new conversations, mentions, assignments, and more.

Manage mobile app notifications

To customize which Featurebase events will send you notifications on mobile, follow these steps:

• Navigate to Settings → Support → Notifications in your account settings on desktop

• Check the boxes for the notifications you want to receive on mobile in the App column

You can also configure notifications right from the mobile app, going to the Notifications tab.

Troubleshooting the Featurebase mobile app

If you're experiencing an issue such as a bug or crashing in the Featurebase app, try the following troubleshooting steps:

• Ensure you are using the latest version of the Featurebase app by checking the App Store or Google Play Store.

• If the issue persists, try deleting and reinstalling the app.

• If you’re using an Android device, you can also try clearing the app’s cache and data in your device settings.

If the issue continues, please contact us via live chat or email support@featurebase.app with the following details:

• Your device model and operating system version

• The Featurebase app version

  • iPhone: Settings → General → iPhone Storage, then tap the desired app to find its version number listed

  • Androids: Settings → Apps, then tap the desired app to find its version number listed on the app's information screen

• A description of the issue, including the steps leading up to it