Speed up your feedback replies with powerful macros and AI actions.
Written By Markus from Featurebase
Last updated 11 days ago
AI replies
AI replies and macros are the most powerful communication features in Featurebase. They save time for your team and make it easy to give closure to feedback submitters.
Just open a post and press CMD+K on Mac (CTRL+K on Windows) or the lightning icon to quickly reply to feedback, respond to comments, and even update the status automatically.
Here are some cool things about AI replies:
Smart status updates – If your reply mentions an action (e.g., fixing a bug or planning a feature), AI will automatically suggest a status change. You can always send a reply without the status update.
Personalized messages – It personalizes the message using the name of the user. If there are multiple upvoters or commenters, it will say ‘Everyone’.
Tip: You can complete the whole workflow with only keyboard, as seen in the video above:CMD+K → type some words + Enter + CMD+Enter
Macros
Macros are templates that reduce the time your team spends answering repetitive questions. This frees them up to focus on their strengths: solving problems. In addition to the message, you can include the default status change.
To use macros open any post or comment and press CMD+K on Mac or CTRL+K on Windows. Alternatively, you can click the ⚡ icon on the bottom left of the comment box.
Creating, editing, and deleting macros
To create new macros:
Click on New macro in the top right
Enter the name and content
Select the status update that is included with the macro
Click on Create in the bottom right
You can edit and delete Macros from the same place.
Example macros
Feature request default reply
Hey! Thanks for the suggestion.
Letting it collect some more upvotes before we can prioritize it. You’ll be automatically notified when we start working on it!
Bug report default reply
Hey! Thanks for reporting this.
Our engineering team will look into it, and you'll be automatically notified via email when the fix is live!
Clarify use case
Hey! Thanks for the suggestion.
Could you share some more details on your specific use case? That’ll help us better understand the need.
Not planned
Hey! Thanks for the suggestion.
We don’t have any specific plans on prioritizing it right now, but we’ll keep an eye on demand.
Workaround
Hey! While we don’t have this feature yet, you can try this workaround: [Explain workaround].
Hope this helps!
Testimonial ask
Happy to help! 🙂
I would be super thankful if you could take a minute to leave us a testimonial here.