Using Command-K in the Inbox

Compose replies, perform actions, and navigate the Inbox at lightning speed without lifting your fingers off the keyboard.

Written By Markus from Featurebase

Last updated About 14 hours ago

CMD K action palette in the inbox.

Overview

Command-K is a fast action menu in the Inbox that lets you compose replies, perform actions, and navigate around without needing to remember individual shortcuts. Everything is just one keystroke away.

To open the Command-K action menu, press:

  • ⌘ K on Mac

  • Ctrl K on Windows

Command-K actions

The Command-K menu is grouped by what you can do in the current conversation. Available actions adapt to the conversation state and your permissions.

Compose

  • Compose reply (R) – switches to Compose email reply on email conversations

  • Compose note (N)

  • Use macro (M)

  • Respond with AI (Q) – generates an AI reply based on the conversation context

  • Open Copilot (E) – opens the Copilot sidebar to ask questions or get help drafting

  • Send a ticket form – prompts the customer to fill in a ticket form (with a board picker if you have multiple boards)

Conversation

  • Close or Re-open conversation (⌘ Shift Y / ⌘ Shift O)

  • Snooze (Z) – pick a preset duration or a custom date

  • Unsnooze – appears when the conversation is already snoozed

  • Set or Remove priority (P)

  • Update ticket state (⌘ S) – change the status of a linked customer ticket

Assign

  • Assign (A) – opens a picker to assign the conversation to a teammate, team, or brand

  • Inline assign – start typing a teammate or team name at the root of the menu and they appear as direct assign options

Tickets

  • Convert to customer ticket (⌘ B) – pick a board if you have multiple customer boards

  • Create back-office ticket – pick a board if you have multiple back-office boards

  • Link tracker ticket – search and link existing internal trackers or public posts, or create a new one from the menu

Copy

  • Copy transcript

  • Copy link to conversation

Navigation

  • New conversation (C)

  • Search conversations and tickets (⌘ P)

  • Switch to light / dark mode

  • Keyboard shortcuts (?) – opens the full cheat sheet

Navigating the Command-K menu

Once Command-K is open, you can move around with just your keyboard. Your current selection is highlighted in grey.

  • ↑ – Move selection up

  • ↓ – Move selection down

  • Enter – Choose the current selection

  • Esc – Close the menu

  • Backspace – Go back when you're inside a sub-page (such as the assign or tracker picker)

You can also start typing the action you're looking for, and the list filters as you type.

Direct shortcuts are displayed on the right of each action, so you can learn them over time and skip the menu entirely.

Keyboard shortcuts

In addition to Command-K, there are direct shortcuts to trigger the most common actions instantly.

You can open the full cheat sheet at any time by pressing ?, or by opening Command-K and selecting Keyboard shortcuts.

Main

  • ⌘ / Ctrl K – Open the Command-K action menu

  • [ – Toggle the left sidebar

  • ] – Toggle the right sidebar

  • ⌘ / Ctrl P – Search conversations and tickets

Conversation

  • ⌘ / Ctrl Shift Y – Close conversation

  • ⌘ / Ctrl Shift O – Re-open conversation

  • Z – Snooze conversation

  • P – Set or remove priority

  • A – Assign conversation

  • C – Start a new conversation

  • ⌘ / Ctrl B – Convert to customer ticket

  • ⌘ / Ctrl S – Update ticket state

Composer

  • R – Compose a reply

  • N – Compose a note

  • M – Use a macro

  • Q – Respond with AI

  • E – Open Copilot

Navigation

  • J – Open next conversation

  • K – Open previous conversation

Help

  • ? – Open the Keyboard shortcuts panel

Note: Direct shortcuts only work when you're outside the composer. If your cursor is in a reply or note, the key will be typed as text instead. Click outside the composer or press Esc to use them.

FAQs