Importing your Help Center

We can import your Knowledge Base from any other tool with the same exact structure and zero data loss.

Written By Robi Rohumaa

Last updated 2 months ago

Supported One-Click migrations

By default, we have one-click migration scripts for:

  • Zendesk

  • Intercom

  • Crisp

If you use any of these tools, please contact us via live chat, email team@featurebase.app, or ask our AI assistant for help with the import process. We’ll automatically import everything for you.


Migrating from other tools

If you are migrating from any other tool not listed above, you’ll have to use our API.

To start importing articles, head over to our API and follow the instructions to send the data. Go to API docs →

👨‍💻 This process requires technical knowledge. If you're uncomfortable with this, share these guides with a technical team member who can assist.


How does our API migration work?

Every platform has its own way of formatting articles, so simply sending HTML from another tool may not look perfect in Featurebase. Our article rendering system likely differs from other platforms, which can make a direct HTML import tricky.

To solve this problem, we use Large Language Models (LLMs) like GPT-4 to modify the HTML to the right format automatically.

You can pass along formatter: "ai" in the Create Article body to have it automatically convert the article to Featurebase format:

Our system will then convert the article body to the correct Featurebase format.

Due to the nature of LLMs, this operation will take up to 10 minutes. For longer articles, it could take up to 30 seconds to a minute per article to convert to the right format.