Setting up custom domains

Connect your Feedback Portal, Ticket Portal, or Help Center to a domain you own.

Written By Robi Rohumaa

Last updated 37 minutes ago

Overview

A custom domain gives your customer-facing Featurebase site an address such as feedback.example.com or help.example.com. Save the domain for the surface you want to host, add its DNS record, then check the connection in Featurebase.

You need access to your domain's DNS settings. If another teammate manages your domain, send them the record shown during setup.

Connect a custom domain

1. Choose the surface

Go to Settings → Customer Portal → Custom domains and choose the tab for the surface you want to host:

  • Feedback Portal: The address for your feedback, Roadmap, and Updates portal

  • Ticket portal: A separate address for the Ticket Portal, such as tickets.example.com

  • Help Center: The address for the selected Help Center, such as help.example.com. You can also manage it under Domain in Settings → Help Center → General

If you have more than one Help Center, choose it under Pick a help center on the Help Center tab. Each Help Center belongs to a brand, so check which one your customers use. If a tab is missing, enable or configure that product first.

Note: Use a separate hostname for each surface you host. A hostname already connected elsewhere must be disconnected there before you can reuse it.

2. Save the domain in Featurebase

  1. Enter the hostname in Custom domain, without https:// or a page path

  2. Click 'Save'

The Ticket Portal address must be a subdomain, such as tickets.example.com. If Featurebase shows an upgrade prompt, review the available options before continuing.

3. Add the DNS record

  1. Open your domain provider's DNS settings

  2. Add a CNAME record for the subdomain you entered

  3. Set its destination to customdomains.featurebase.app

  4. Save the record

For example, to connect feedback.example.com in the DNS zone for example.com, use feedback as the record name and customdomains.featurebase.app as its destination. Your provider may call the destination Content, Target, or Value.

4. Check the connection

Return to Featurebase and check SSL Certificate Status. Click 'Refresh' to check again after you update DNS.

  • CNAME required: Featurebase cannot yet see a CNAME record that points the saved hostname to customdomains.featurebase.app. Check the record name and destination at your DNS provider

  • pending validation: The domain or certificate is still being validated. Allow the DNS change to take effect, then refresh

  • active: Open the address with https:// and check that it shows the expected portal or Help Center

Important: Do not share the new address until it opens the correct customer-facing site.

Change your Featurebase subdomain

Your default Featurebase address is separate from a custom domain. To change the yourworkspace part of yourworkspace.featurebase.app:

  1. Go to Settings → Workspace → General

  2. Open the Workspace tab

  3. Under Workspace address, change Workspace subdomain

  4. Click 'Change' and follow the progress page

Note: The subdomain is used by both your dashboard and your Customer Portal address. The old address does not redirect, so update integrations and links that contain it after the change.

FAQs