Help Center custom domain

Serve your Help Center from your own domain.

Written By Markus Palm

Last updated 3 days ago

A custom domain lets you serve the help center using your own domain, offering a seamless experience and consistent brand identity for customers.

It can also help your board appear more trustworthy and professional and positively impact your SEO score.

This feature is available only on Paid plans

Setting up a custom domain for the Help Center

Go to Settings → Custom Domain → Help Center
Enter your preferred custom domain in the first field (e.g. help.yourcompany.com)
Click Save

Go to your DNS provider's portal (e.g. Cloudflare, OpenDNS, Quad9, etc)
Create a new CNAME record:
- For the 'Name' field, use your chosen subdomain name. You can copy it directly from the 'Name' field in Featurebase.
- In the 'Content' field, input 'customdomains.featurebase.app'. Ensure the address is exactly the same as stated here to ensure correct routing.

Wait approximately 10 minutes for DNS changes to propagate.
Check the SSL Certificate Status in Featurebase. Once it displays Active in green, your feedback board will be accessible via the new custom subdomain.

Not waiting long enough

This is the most likely scenario.

DNS changes can take a long time to update everywhere. Unfortunately, there's nothing we can do about this.

Depending on where you are, you might have to wait more or less. Be prepared to wait more than 10 minutes after every DNS change.

Not updating your CNAME value to 'customdomains.featurebase.app'

Make sure your custom domain's CNAME points to 'customdomains.featurebase.app'

Still need help? Ask the team