Markus Palm

Kateryna Babenko

Robi Rohumaa

Bruno H

Manage your account, workspace, teammates, subscription, usage, and billing settings.

Workspace & billing

Learn about Featurebase's Early Stage program for startups.

Early-stage startup program

Featurebase's pricing & usage info explained.

Plans & usage

Understand Featurebase plans, discounts, and pricing changes.

Plans

Understand pricing for seats, AI resolutions, emails, Copilot, and translations.

Usage

Everything from managing your subscription to trial end information.

Managing subscription

Learn when your free trial ends, how to extend it, and how to upgrade your account

Free trial information & extending trial

View your Featurebase usage and set alerts for AI resolutions to keep your budget on track.

How to see and manage your AI usage

Where you can view and download your invoices in Featurebase.

How to view & download your invoice

Learn how to change plans and manage your seats and add-ons.

How to manage your Featurebase subscription

How to update your payment details and manage your billing contacts and settings.

How to update billing details

Learn how to cancel your paid Featurebase subscription.

How to cancel your subscription

Learn to manage members, workspace settings, and more.



Workspace settings

Learn to restrict the access of your team members using different admin roles.

Admin roles

Make another user the owner of your Featurebase workspace.

Transfer ownership of the Workspace

Delete Workspace

Set up Enterprise SSO (SAML or OIDC) so admins sign in through your identity provider, enforce SSO, and auto-provision (JIT) new teammates.

Enterprise SSO setup

Set up SCIM 2.0 directory sync to automatically provision, update, and deprovision teammates from your identity provider, with role and seat mapping.

Directory sync setup

Learn to manage person preferences, account settings, and more.

Account settings

Learn how to change your Featurebase account's name, description and profile picture.

Editing your profile

Learn how to change the password of your Featurebase account by resetting it.

Change/reset your password

Learn how to change your account's email address in Featurebase.

Change your account's email address

Control which notifications you receive on desktop, mobile, email, and Slack.

Manage Featurebase notifications

Set up two-factor authentication, manage recovery options, and require 2FA for admins in your Featurebase Workspace.

Set up and manage two-factor authentication (2FA)

Learn how to delete your Featurebase account.

Delete your account

Security

We take security seriously at Featurebase - we're GDPR compliant & SOC 2 Type II certified.

Security FAQ

Featurebase uses AI responsibly without compromising your data.

AI Policy

Get started with the Featurebase API: keys, first requests, versions, pagination and errors.

API guides

Create an API key, make your first request, sync a customer, page through lists and handle errors in about five minutes.

Getting started with the Featurebase API

Product insights

Centralize user feedback, identify impactful product opportunities, and scale faster by building the right features.

Requests demos

Run surveys to measure customer satisfaction & capture feedback.

Survey demos

Best steps on getting started with Featurebase.

Getting Started

Get familiar with Featurebase and all of the basic concepts. 

Featurebase overview 

How to invite teammates to your Featurebase workspace.

Invite your team

This is your one-stop guide to getting started with collecting and organizing feedback with Featurebase.

Collect & manage feedback

This is your one-stop guide to getting started with the support inbox to help your customers from anywhere and automate support with AI.

Support your customers

This is your one-stop guide to publishing a Help Center with Featurebase.

Set up the Help Center

This is your one-stop guide to getting started with sharing product updates with Featurebase.

Share product updates

This is your one-stop guide to getting started with surveys in Featurebase.

Run surveys

Overview of all integrations in Featurebase and what you can do with them.

Integrate with other tools

Set your default brand name, logo, and color for customer-facing Featurebase surfaces.

Workspace branding

Learn more about API, metadata, and other advanced setups

Reference

Enrich feedback posts with additional data about the user's session (e.g. current url, app version, device type, etc.)

Metadata for posts

Loading the Featurebase JavaScript library provides a Featurebase JavaScript object that responds to a few methods. These allow you to update users without a page refresh and interact with the messenger window.

Messenger Javascript API - Methods

Learn how to set up Featurebase natively in your app.

In-app widgets

Overview of all embeddable widgets in Featurebase and what you can do with them.

What are in-app widgets?

Learn how to install the Messenger widget into your app to support your customers from where they are.

Messenger installation

Learn how to collect feedback in this article.

Feedback widget installation

Learn how to install and trigger the Featurebase updates widget on your site to keep users up to date.

Updates widget installation

Use Featurebase surveys to collect feedback from your users and measure customer satisfaction.

Survey widget installation

Learn how to embed Featurebase on your website, sync URLs for intuitive navigation, and enable Single Sign-On for seamless user authentication.

Embedded web portal view

Learn how to embed the Featurebase board in your mobile app and automatically log in users with Single Sign-On (SSO).

Embed Featurebase into mobile app

Customer communication

Explore the advanced capabilities of Featurebase with demos.

Explore demos

Keep users updated & increase new feature adoption with product changelogs.

Updates demos

Identify users, sync data, set up SSO, and secure your installation.

Identity & security

Set up our SDK to automatically authenticate your users to your Featurebase and sync their data.


Identifying users & syncing data

Automatically authenticate users to your Featurebase portal, widgets, and more by replacing Featurebase's authentication system with your own.

Web portal single sign-on (SSO) setup

Block unauthorized individuals from impersonating others and accessing potentially private information.

Secure your installation (required by default)

JWTs are used to authenticate users from the Featurebase Messenger, widgets and the web portal through SSO.

Creating and signing a JWT

Learn how to make Featurebase work with CSP.

Using Featurebase with Content Security Policy

Support customers across channels, resolve issues with AI, and manage tickets in one Inbox.

Help Desk

Set up, manage, and automate the Inbox where your team supports customers.

Inbox

Support your customers from anywhere with a unified Inbox and automate support with powerful AI agents.

Inbox overview

Set up team inboxes, office hours, custom views, and other Inbox basics.

Setup

Work faster in the Inbox with search, filters, sorting, and spam controls.

Managing

Speed up your team with AI replies, Macros, SLAs, and Workflows.

Automation

Get AI-powered answers and guidance while you reply to customers in the Inbox.

Copilot

Understand impersonation warnings and get answers to common Inbox questions.

Other

Support customers through the Messenger, email, and Slack.

Channels

Set up and customize the Messenger, including home cards, brands, and languages.

Messenger widget

Connect your support email and set up auto replies and signatures.

Email support

Connect Slack and turn channel messages into conversations for your Inbox.

Slack

Assign, handle, and close conversations, and keep them organized with tags.

Conversations

Start, assign, snooze, and close conversations with your team.

Handling

Organize conversations with tags and get answers to common questions.

Best practices

Track customer issues and internal work from start to finish with tickets.

Tickets

Overview of tickets, when to use them, and how they compare to conversations.


Tickets overview

Understand ticket types, ticket states, notifications, and the Tickets portal.

Getting started

Set up ticket types and forms, and create and manage each kind of ticket.

Automate ticket actions with Workflows and convert conversations to tickets.

Automate

Set up, train, and deploy Fibi AI Agent to automate support.

Fibi AI Agent

Learn more about Fibi AI Agent and how it can help your team automate support, repetitive tasks, and workflows.

Fibi AI Agent overview

Your one-stop guide to customizing and managing the Fibi AI agent to automate your support.

Set up & customize the Fibi AI agent

Learn to add additional training data that Fibi AI Agent can use when answering customers.

Custom training content for Fibi AI Agent

Power up Fibi with custom actions to extend trials, update account information, get custom data, etc..

Custom Fibi Actions

Automatically classify support conversations with Fibi AI and use detected values in Workflows, filters, and reporting.

Fibi AI Attributes

Deploy Fibi AI Agent across your support channels and Workflows.

Deploy

How a customer’s language is determined in conversations for Fibi AI Agent and Workflows.

Automatic language detection in conversations

Improve Fibi's AI-generated answers for the future.

Improve Fibi's AI answers

Use detected Fibi AI Attribute values to branch Workflows, route conversations, and organize your Inbox.

Use Fibi AI Attributes in Workflows & Inbox

Automatically ask customers to rate conversations that Fibi resolves or hands off, then review the results in the Inbox and Reports.

Collect and report on Fibi AI Agent CSAT

Turn reviewed support conversations and product changes into better Fibi knowledge using the MCP, Training Data API, and oracle.

Build a self-improving Fibi workflow

Automate repetitive support tasks for customers and agents with a no-code visual builder.

Workflows

Create Workflows to automate your support at scale. Automate processes for your customers and teammates with our drag-and-drop visual builder.

Workflows overview

Get started with building your Workflows with ease in a visual canvas.

Getting started with workflows

Understand all of the building blocks that power your workflows.

Workflows block library

Choose what starts a Workflow, from page visits to new or unanswered messages.

Triggers

Configure trigger settings and use branches to build your Workflows.

Plans & usage

Managing subscription

Workspace settings

Account settings

Articles