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Early-stage startup program

Learn about Featurebase's Early Stage program for startups.

Written By Markus Palm

Last updated About 15 hours ago

This article refers to our new pricing plans. If you joined Featurebase before Dec, 2025 this information may not apply to you.

Overview

Featurebase’s startup program gives eligible early-stage companies access to Featurebase at a significantly discounted rate. You get everything a growing team needs – live chat, help center, feedback collection, product updates, and more – all in one place.

The program includes incremental discounts over your first 3 years, so you can scale at your own pace without high upfront costs. It’s designed to help you grow efficiently and build products your users genuinely love.

Being accessible has always been a core principle of ours. After the discount ends, you’ll always find Featurebase to be more affordable than other alternatives.

Early Stage program benefits

You will be on the Professional plan with a deep discount for first 3 years. Here’s a quick breakdown of what's included in your monthly plan:

  • All Featurebase products – support platform, AI agent, help center, feedback boards, roadmaps, updates, and surveys

  • Advanced features from the Professional plan – Slack support, workflows, multilingual support, and much more

  • 6 full seats

  • 20 lite seats

  • 50 free Fibi resolutions/month (first year)

  • Unlimited conversations, feedback, articles, survey answers, and users

✨ To grow your startup with Featurebase’s Early Stage program, apply here →

Early Stage pricing

In the first year, you'll be getting the Professional plan for just $63 per month, giving an 86% discount off the original list price of $450.

Year 1

Year 2

Year 3

Full seats

6

6

6

Price per seat

$75

$75

$75

Total monthly list price

$450

$450

$450

Discount

86%

40%

10%

Total monthly price
after discount

$63

$270

$405

You also get 50 free Fibi AI Agent resolutions per month in year 1. Additional resolutions will be charged at list price ($0.49 per AI resolution).

You can't add or reduce the number of seats to lower the cost of your plan, as all 6 seats are included as part of the Early-stage startup program. If you find the costs of Early Stage Year 1 too high, you can switch to the Free or Growth plan starting at $29/seat/month if you choose the annual option.

How Featurebase compares

Being affordable for other startups like ourselves has always been important to us. Below is a comparison table of how Featurebase compares to competitors.

We’ve taken equivalent plans with similar features, and compared the pricing for 6 seats:

Year 1

Year 2

Year 3

Featurebase (startup program)

$63/mo

$270/mo

$405/mo

Intercom (startup program)

$65/mo

$451/mo

$678/mo

Zendesk (startup program)

6 months free,
then $540/mo

$540/mo

$540/mo

Productboard (no program)

$354/mo

$354/mo

$354/mo

Canny (no program)

$279/mo
(500 end-users)

$629/mo
(1,500 end-users)

$1,079/mo
(5,000 end-users)

Eligibility criteria

To apply for the discount, you have to match the eligibility criteria below:

  • Founded less than 2 years ago

  • Fewer than 6 employees

  • Raised less than $3M in funding

  • Haven’t been on a paid Featurebase plan before

  • Must apply within 90 days of sign-up

  • Maximum of 6 seats

✨ To grow your startup with Featurebase’s Early Stage program, apply here →

The approval process typically takes 1 to 2 business days. If you're approved, you'll be notified via email. It's important to provide accurate information for our team to approve your application.

Once approved, you have 30 days to start your subscription. If you don't activate your subscription within 30 days, the application expires, and reapplication will be required.

Don’t qualify? Check out our generous free and Growth plans!

Transitioning from the Early Stage program

Before switching plans

Switching from Early Stage to another plan (such as Growth) can affect pricing and seat counts. Keep in mind that per-seat costs can increase - Growth is billed at $37 per seat.

Migration steps

  • Contact Support to remove your Early Stage plan. Your billing page won’t show new plan options until removal is confirmed.

  • Explore new plans from your workspace’s Subscription tab.

  • Review pricing and billing - changes take effect in your next billing cycle.

Cost optimization tips

  • Remove inactive teammates to reduce seat charges.

  • Downgrade plans carefully - The Early Stage program acts as an annual contract billed monthly, so downgrades apply after your current billing period.

  • Use the Pricing Calculator to estimate your costs before switching.

FAQs

If your startup does not meet the Early Stage eligibility criteria, you can still choose any of our generous standard free or Growth plans or talk to Sales to find a suitable option.

In year two you can either continue on Early Stage with the 40% discount applied, or move to the Growth plan, or discuss moving to the Enterprise plan with Sales.

The Growth plan is priced per seat and includes core features like shared inbox, chatbots, email, public help center, and ticketing, and you can estimate costs with the Pricing Calculator.

In year three you can continue on Early Stage with the 10% discount, or downgrade to the Growth plan, or discuss moving to the Enterprise plan with Sales.

After three years you “graduate” from Early Stage and move onto one of our regular plans at full list price. About 30 days before graduation you’ll be sent options and can choose whichever plan best fits your needs.

Yes, if you've already started a trial and you meet the Early Stage program eligibility criteria you can still apply here.

No, companies with an active Featurebase subscription or on an annual plan are not eligible for the Early Stage program. You must be new customers at the time of application.

The Early Stage program is a one-time opportunity for each startup. Once you switch from the Early Stage program to a standard plan, you will permanently forfeit any remaining Early Stage discounts or benefits.

You cannot rejoin the Early Stage program after leaving it. Once you leave the Early Stage program, you are not eligible to rejoin, even if you choose to upgrade to a more expensive plan like Enterprise or Professional.

This is a monthly subscription, you can cancel at any time from your workspace Billing. If you would prefer to explore annual contracts, please reach out to our Sales team in the Messenger.

Yes, this is a monthly subscription, you can cancel or upgrade at any time from your workspace Billing. If you would prefer to explore annual contracts, please reach out to our Sales team in the Messenger.

Still need help? Ask the team