Configuring the Help Center

Everything on how to set up & customize your help center to suit your specific needs.

Written By Markus from Featurebase

Last updated 11 days ago

Changing the help center’s text

You can fully customize the heading section texts of your Knowledge Base:

  1. Go to Settings → Help center

  2. Under the General Settings, change the title, description, and search placeholder

  3. Click ‘Save all changes’ on the bottom right!


Linking to other sites from your Help Center

You may also want to link to some other sites, such as your API documentation, landing page, or feedback portal:

  1. Go to Settings → Help center

  2. Under the Navigation Items, click on the + button on the top right to add a new link

  3. Add the Name, URL, and icon

  4. Click ‘Save all changes’ on the bottom right!


Styling your Help Center

The help center uses the same styling as your organization, including the logo, primary color, and theme. Learn to customize it here:

Could not load article.


Supporting multiple languages

You can publish the Help Center in your customers' native languages with multilingual articles and collections. Learn to set it up from here:

Could not load article.


Hiding author and date information from articles

To hide author or date info from your help articles:

  1. Go to Settings → Help center

  2. Under the Privacy settings, check ‘Hide author information’ or ‘Hide date information


More on Help Center:

  • Could not load article.

  • Could not load article.

  • Could not load article.

  • Could not load article.

  • Could not load article.