Setup
Set up ticket types and forms, and create and manage each kind of ticket.
- How to set up ticket typesGet started with tickets, and assigning categories to your ticket types.
- How to create & manage Customer ticketsLearn how to create Customer tickets, manage statuses, communicate with customers, edit details, and link to other tickets.
- How to create & manage Internal ticketsDifferent ways you can create and link an Internal ticket (formerly Back-office ticket), reply to all linked conversations, and any limitations.
- How to manage Tracker tickets (legacy)Tracker tickets are legacy. Learn how existing Tracker tickets work and what to use for new issues.
- Tickets portal setupEnable and configure the Ticket Portal so your customers can view and manage their support tickets.
- Ticket form optionsDifferent ways to send ticket forms to customers and collect structured information.