Using Command-K in the Inbox

Compose replies, perform actions, and navigate the Inbox at lightning speed without lifting your fingers off the keyboard.

Written By Kateryna Babenko

Last updated 3 days ago

Overview

Command-K is a fast action menu in the Inbox that lets you compose replies, perform actions, and navigate around without needing to remember individual shortcuts. Everything is just one keystroke away.

To open the Command-K action menu, press ⌘ K. On Windows, replace ⌘ with Ctrl.

Command-K actions

The Command-K menu is grouped by what you can do in the Inbox. Available actions depend on the selected conversation or ticket, your workspace setup, and your permissions.

Compose

  • Compose reply (R)

  • Compose note (N)

  • Use macro (M)

  • Respond with AI (Q)

  • Open Copilot (E)

  • Send a ticket form - prompts the customer to fill in a ticket form

Conversation

  • Close or Re-open conversation (⌘ Shift Y / ⌘ Shift O)

  • Snooze or Unsnooze (Z)

  • Set or Remove priority (P)

  • Update ticket state (⌘ S)

  • Tag message (first) - add tags to the first message

  • Tag message (most recent) (Shift T) - add tags to the most recent message

  • Manage participants - add or remove people from the conversation

Assign

  • Assign or unassign (A)

  • Inline assign - type a teammate or team name to assign the conversation

Tickets

  • Convert to customer ticket (⌘ B)

  • Create back-office ticket

  • Link Tracker ticket or public post

Copy

  • Copy transcript

  • Copy link to conversation

Navigation

  • New conversation (C)

  • Search conversations and tickets (⌘ P)

  • Switch between list and table view (L)

  • Switch to light / dark mode

  • Keyboard shortcuts (?) - opens the Keyboard shortcuts panel

Use Command-K for bulk actions

Command-K also works on several conversations at once. Select conversations using their checkboxes, then press ⌘ K to open the bulk action menu.

From there you can assign, reply or add an internal note, add tags, snooze, close or reopen, and set or remove priority. Choose Edit when you want to send a reply or internal note and combine it with several of these actions at once.

Use Select all to select every currently loaded conversation, and press Esc to clear the selection.

Navigating the Command-K menu

Once Command-K is open, you can move around with just your keyboard. Your current selection is highlighted in grey.

  • ↑ - Move selection up

  • ↓ - Move selection down

  • Enter - Choose the current selection

  • Esc - Close the menu

  • Backspace - Go back when you're inside a sub-page (such as the assign or tracker picker)

You can also start typing the action you're looking for, and the list filters as you type.

Direct shortcuts are displayed on the right of each action, so you can learn them over time and skip the menu entirely.

Keyboard shortcuts

In addition to Command-K, you can use direct shortcuts for common Inbox actions.

Press ?, or open Command-K and select Keyboard shortcuts, to open the Keyboard shortcuts panel.

Main

  • ⌘ K - Open the Command-K action menu

  • [ - Toggle the left sidebar

  • ] - Toggle the right sidebar

  • ⌘ P - Search conversations and tickets

Conversation

  • ⌘ Shift Y - Close conversation

  • ⌘ Shift O - Re-open conversation

  • Z - Snooze or Unsnooze conversation

  • P - Set or remove priority

  • A - Assign conversation

  • Shift T - Tag the most recent message

  • C - Start a new conversation

  • ⌘ B - Convert to customer ticket

  • ⌘ S - Update ticket state

Composer

  • R - Compose a reply

  • N - Compose a note

  • M - Use a macro

  • Q - Respond with AI

  • E - Open Copilot

Navigation

  • J - Open next conversation

  • K - Open previous conversation

  • L - Switch between list and table view

Help

Press ? to open the Keyboard shortcuts panel.

FAQs