Overview

Import feedback from another tool or spreadsheet with a CSV file. The importer lets you map your columns to Request fields and match existing categories and statuses.

CSV import brings in Request data. It is not a complete transfer of comments, individual Requesters, or every object from another product.

Import a CSV file

1. Prepare your data

Use one row per Request and a header row that identifies each column. Keep the original export as a backup while you prepare a copy for import.

The importer supports:

• Request content: Title and content

• Organization: Category, status, and labels

• History: Creation date and upvote count

• Author: Name, email, and profile picture

Every Request needs a title with at least two characters. Check dates and email addresses before importing.

Use comma-separated names within a labels cell when a Request has multiple labels. The importer reuses an existing label when the name matches and creates any other label as a public label. Create labels that must remain private before importing, and use the same names in your file.

Create your categories and statuses first so each imported value has a clear destination. Review category access before adding customer feedback to it.

2. Upload and map fields

1. Go to Settings → Data → Imports & Exports and click 'Import Data'

2. Upload your .csv file

3. Use the dropdown above each column to choose its Featurebase field

4. Map your title column to 'Title (required)'

5. Leave columns you do not want to import as 'Unselected'

Map a source tool's board or category column to 'Category', its Request text to 'Content', and its vote total to 'Upvotes'. The importer shows sample values below each mapping so you can check the choice.

3. Match categories and statuses

If you mapped a category or status column, click 'Next'. Choose the Featurebase category and status for each value in your file, then click 'Start Importing'.

If neither column is mapped, 'Start Importing' is available directly after field mapping. The import runs in the background. The completion screen confirms that it has started; Requests then appear in your dashboard.

4. Check the imported data

Review a sample of Requests in Requests & Insights → Requests before you begin collecting new feedback:

• Titles and descriptions contain the expected text

• Categories and statuses match your choices

• Labels and dates have the expected values

• Authors are associated with the intended customer

• Public and restricted categories expose the right content

Migrate data beyond CSV fields

Use the Featurebase API when your migration needs a custom data flow. Compare the data you need to move with the supported API operations before building the import.

For Canny, Migrating from Canny covers how to plan the field mapping and switch collection to Featurebase. Keep separate source data for comments and customer relationships that are not included in the CSV importer.

FAQs