Create & manage multiple Help Centers

How to use multi-brand Help Center to create separate knowledge bases for your different products or brands.

Written By Markus from Featurebase

Last updated 1 day ago

Multi-brand Help Center feature in Featurebase.

Overview

The multi-brand Help Center feature lets you create separate knowledge bases for different products or brands within a single Featurebase workspace. Each Help Center is fully featured and can be customized independently.

This is useful for:

  • Tailored customer experience – Customize each Help Center with its own branding, domain, and structure.

  • Help Centers with Messenger Brands – Show articles from the correct Help Center inside your Messenger for each brand.

  • Streamlined content management – Add the same article to multiple Help Centers without duplicating it.

Note: This is available only on the Enterprise plan

Get started

1. Create multiple Help Centers

Creating multi-brand help centers in Featurebase.

Start off by creating an additional Help Center:

  1. Go to Settings → Help Centers → All Help Centers

  2. Click + New Help Center

  3. Enter a unique name

  4. Choose a default URL (You can add custom domains after the Help Center is created)

  5. Click Save

Note:

  • Your first Help Center is the default. You can’t change this setting or delete this Help Center.

  • There is no way to clone settings and styling from one Help Center to another, either within the same workspace or across workspaces.

2. Customize the new Help Center

Customizing individual Help Centers in Featurebase.

Then, click the ‘Customize’ button next to the new Help Center to customize its branding, layout, and settings.

Customize all of the desired settings for each new Help Center by following this article: Configuring the Help Center

3. Connect Help Centers to your brands

Linking each brand to the correct Help Center brand in the branding settings.

Once you've created multiple Help Centers, make sure to link each brand to the correct Help Center so your customers see the correct articles when contacting one of your brands:

  1. Make sure you’ve set up brands from Settings → Branding

  2. Link each brand to a specific Help Center

  3. Assign a Messenger style to each brand if needed

The Help Center that’s selected for each brand will be used for the Messenger Help tab and the in-Messenger article search.

Note: Each Messenger style can be linked to only one Help Center. Learn more about managing multiple brands in Featurebase.

Managing multiple Help Centers

You can choose between your different Help Center brands from the top left toggle in your Help Center dashboard:

Choosing between different Help Center brands in Featurebase's dashboard.

Deleting a Help Center brand

To delete an additional Help Center:

  1. Go to Settings → Help Center → All Help Centers

  2. Next to the desired Help Center, click ‘Delete’

  3. Confirm deletion

Note: Deleted Help Centers cannot be restored! Also, you cannot delete the default Help Center.

FAQ