Overview

The embedded Feedback Portal puts feedback browsing and submission inside your website or web app. Customers can use the portal without opening a separate tab.

Embed the Feedback Portal

1. Choose what to embed

Use the feedback page as the starting view when customers need to browse, search, vote, and submit Requests. The embed also supports other portal views, such as an embedded Roadmap, so choose the starting page for the job customers are doing.

You do not need to create a second set of Requests or categories for the embedded view.

2. Install the embedded portal

A developer needs to add the embed to your product. For a native mobile app, use the mobile app embed guide instead.

1. Go to Settings → Workspace → Developers

2. Open the portal embedding instructions

3. Add the SDK and the embed container to the page where feedback should appear

4. Configure your Workspace, the starting page, and the container's layout

5. Open the page in your product and check that the portal loads; a site with a Content Security Policy must allow Featurebase first

3. Match appearance and language

Set the embed's theme and language to match the surrounding page. Keep the Feedback Portal wording and Customer Portal appearance consistent with your product.

You can hide the embedded portal's menu or logo when your product already provides that navigation and branding.

4. Identify customers and preserve access

Identify customers with identity verification so they use their product identity in the embedded portal instead of creating a separate one. The embedded portal still applies your portal access and category access rules.

5. Test the embedded portal

Test from a customer session in your product:

• Open a Request and return to the feedback list

• Submit a Request and check the customer identity in Featurebase

• Check a customer who can access restricted content and one who cannot

• Confirm the language, theme, and visible navigation

Also test a signed-out session if your product permits one.

FAQs