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Triage

Review incoming feedback, resolve AI suggestions, and handle Requests that need a reply or approval.

Working through Triage

Choose when customer Requests and comments appear on your portal, then review content awaiting approval.

Moderating public Requests and comments

Ask AI or search our help articles to find an answer to your questions.

Go to Featurebase

Leave us feedback

Latest updates

API docs

System status

Bruno H

Best steps on getting started with Featurebase.

Getting Started

Get familiar with Featurebase and all of the basic concepts. 

Featurebase overview 

How to invite teammates to your Featurebase workspace.

Invite your team

This is your one-stop guide to getting started with collecting and organizing feedback with Featurebase.

Collect & manage feedback

This is your one-stop guide to getting started with the support inbox to help your customers from anywhere and automate support with AI.

Support your customers

This is your one-stop guide to publishing a Help Center with Featurebase.

Set up the Help Center

This is your one-stop guide to getting started with sharing product updates with Featurebase.

Share product updates

This is your one-stop guide to getting started with surveys in Featurebase.

Run surveys

Overview of all integrations in Featurebase and what you can do with them.

Integrate with other tools

Set your default brand name, logo, and color for customer-facing Featurebase surfaces.

Workspace branding

Get familiar with Featurebase through demos.

Academy

Explore the advanced capabilities of Featurebase with demos.

Explore demos

Centralize user feedback, identify impactful product opportunities, and scale faster by building the right features.

Feedback & Roadmap demos

Keep users updated & increase new feature adoption with product changelogs.

Updates demos

Run surveys to measure customer satisfaction & capture feedback.

Survey demos

Provide users with an AI-powered Help Center to get them to the answers they need, fast, and cut down your support loads.


Help Center demos

Kateryna B

Support customers across channels, resolve issues with AI, and manage tickets in one Inbox.

Help Desk

Inbox

Support your customers from anywhere with a unified Inbox and automate support with powerful AI agents.

Inbox overview

Setup

Managing

Automation

Copilot

Other

Channels

Messenger widget

Email support

Slack

Conversations

Handling

Best practices

Tickets

Overview of tickets, when to use them, and how they compare to conversations.


Tickets overview

Getting started

Automate

Fibi AI Agent

Learn more about Fibi AI Agent and how it can help your team automate support, repetitive tasks, and workflows.

Fibi AI Agent overview

Your one-stop guide to customizing and managing the Fibi AI agent to automate your support.

Set up & customize the Fibi AI agent

Learn to add additional training data that Fibi AI Agent can use when answering customers.

Custom training content for Fibi AI Agent

Power up Fibi with custom actions to extend trials, update account information, get custom data, etc..

Custom Fibi Actions

Automatically classify support conversations with Fibi AI and use detected values in Workflows, filters, and reporting.

Fibi AI Attributes

Deploy

How a customer’s language is determined in conversations for Fibi AI Agent and Workflows.

Automatic language detection in conversations

Improve Fibi's AI-generated answers for the future.

Improve Fibi's AI answers

Use detected Fibi AI Attribute values to branch Workflows, route conversations, and organize your Inbox.

Use Fibi AI Attributes in Workflows & Inbox

Automatically ask customers to rate conversations that Fibi resolves or hands off, then review the results in the Inbox and Reports.

Collect and report on Fibi AI Agent CSAT

Turn reviewed support conversations and product changes into better Fibi knowledge using the MCP, Training Data API, and oracle.

Build a self-improving Fibi workflow

Automate repetitive support tasks for customers and agents with a no-code visual builder.

Workflows

Create Workflows to automate your support at scale. Automate processes for your customers and teammates with our drag-and-drop visual builder.

Workflows overview

Get started with building your Workflows with ease in a visual canvas.

Getting started with workflows

Understand all of the building blocks that power your workflows.

Workflows block library

Triggers

Building

Optimizing

Templates

Access Featurebase support conversatioins on-the-go from iOS or Android devices.

Featurebase Mobile App

Robi Rohumaa

Collect feedback, organize it into Requests, prioritize what matters, share Roadmaps, and keep customers updated.

Requests

Collect customer feedback, connect it to Requests, and keep customers informed as your plans change.

Requests overview

Set up Requests, choose where feedback comes from, and turn on AI Autopilot.

Get started

Set up a collection method, process your first Request, and connect it to the customers who need it.

Getting started with Requests

Choose where to collect feedback and find the setup guide for each channel.

Ways to collect feedback

Choose how AI organizes incoming feedback, links Insights, and handles duplicate Requests.

Set up AI Autopilot for Requests

Collection

Feedback Portal

In-app feedback

Other sources

Imports & migrations

Management

Requests & Insights

Categories & forms

Organization

Prioritization & analysis

Communicate

Show customers what you're working on and control who can see each Roadmap.

Roadmaps

Discussions & updates

Find answers to cross-cutting Requests questions: what changed, where settings moved, collection, review, notifications, usage, and permissions.

Requests FAQs

Archived articles replaced by the current Requests and Customer Portal guides.

Legacy

Feedback Portal setup

Privacy controls

Archived articles about managing and displaying posts.

Posts

Archived articles about voting and voters.

Voting

Feedback boards

Archived articles about organizing, filtering, and prioritizing posts.

Organizing & prioritizing

Migrations

Archived articles about comments, notifications, and report emails.

Comments & emails

Archived branding, domain, and portal customization articles.

Branding & customizations

Create AI-powered docs, organize articles, and bring self-serve support into your product.

Help Center

Provide users with an AI-powered Help Center to get them to the answers they need, fast, and cut down your support loads.

Help Center overview

Migrate your knowledge base from any other tool with the same exact structure and zero data loss.

Importing your Help Center

Everything on how to set up & customize your help center to suit your specific needs.

Configuring the Help Center

Serve your Help Center from your own domain.

Help Center custom domain

Make your Help Center accessible only to authenticated end-users and limit the access of certain articles to select user groups.

Help Center privacy controls

How to use multi-brand Help Center to create separate knowledge bases for your different products or brands.

Create & manage multiple Help Centers

Localize the Help Center to be in your customers' native languages with automatic AI translations.

Help Center in multiple languages

Manage article redirects when importing content from another Help Center.

Manage article redirects from another Help Center

Here's how to completely disable the Help Center from being shown to your users.

Disabling the Help Center

Learn how to create, edit, delete knowledge base articles.

Managing articles & collections

Optimize

Become a pro at linking and mentioning articles within your Help Center.

Linking & mentioning articles

Your users can react on articles based on helpfulness. Negative reactions will trigger a follow-up question with a textbox.

Get quick article feedback with reactions

See how helpful your content is, what can be improved, and the top-viewed articles.

Help Center analytics

Onboard, educate, and notify your customers with in-context, automated messages.

Outbound

Onboard, educate, and notify your customers with in-context, automated messages that cut support volume and keep customers happy.

Outbound overview

Choose the right Outbound message type for conversations, announcements, emails, surveys, and product updates.

Choose the right channel for your outbound message

Create an Outbound message, configure content, rules, scheduling, translations, and set it live.


Creating an outbound message

Set up the perfect audience and delivery method for your messages.

Outbound message rules

Understand when Outbound audiences update dynamically and when to lock recipients at activation.

Dynamic and Locked audiences

Schedule a message to send at a specific time, or set a wider delivery window during which your emails can send.

Scheduling outbound messages

Localize Outbound messages to automatically be in your customers' native languages.

Outbound messages in multiple languages

Chats & Banners

Create targeted Outbound Chat messages to reach the right visitors and users with Messenger conversations.

Create outbound Chat messages

Create targeted Outbound Banner messages that show persistent notices on your website or app.

Create outbound Banner messages

Send messages to your customers at regular intervals, like once a month, on their birthday, or the week before an important moment.