Showing and hiding Request details

Control which Request details and customer identities appear on your Feedback Portal.

Written By Bruno H

Last updated About 1 hour ago

Overview

You can hide selected Request details from customers while keeping them available to your team. These display settings control the information shown on the Feedback Portal.

To restrict who can read a Request, use category access and Request visibility instead.

Show or hide Request details

Go to Settings → Requests → Collection → Feedback Portal → Privacy. Choose the settings you want:

  • 'Hide request statuses': Hide statuses from customers on the portal

  • 'Hide ETAs': Hide estimated delivery dates on Requests and Roadmaps

  • 'Hide vote counts until voting': Hide a Request's vote count until the customer votes for it

Request and comment dates

Dates are controlled per category:

  1. Go to Settings → Requests → Management → Categories and edit a category

  2. Open the Portal tab

  3. Turn 'Public request & comment dates' on or off

  4. Click 'Save changes'

Hide customer identities

In Feedback Portal → Privacy, turn on 'Hide customer identities' to replace customer names and avatars with anonymous ones on Requests and comments. This also hides the public leaderboard.

Note: Hiding identities changes how customers appear to other customers. It does not turn an identified customer into a guest.

Control the default feedback view

Open Feedback Portal → Layout to choose what customers see in the default feedback list:

  • 'Hide completed & canceled requests': Keep the default list focused on active Requests. Customers can still find completed and canceled Requests with status filters

  • 'Show leaderboard': Show or hide the public leaderboard

Tip: After changing display settings, test the portal as a customer. Your teammate view can show information that customers do not see.

FAQs