How do I remove Updates from the public portal menu?

1. Go to Settings → Branding → Portal menu

2. Open the Updates module item

3. Click Delete

This only removes the navigation link. It does not delete your Updates or stop customers from opening the public page through a direct link. To restore it, click Add link / module and choose Updates module.

How do I hide one Update from the page and widgets?

1. Go to Dashboard → Outbound

2. Open the Update

3. Turn off Show from website & widgets

This hides the Update from the public page, in-app widgets, Messenger, and RSS for that language. It can still be sent as an email.

Can I send an Update only by email?

Yes:

1. Go to Dashboard → Outbound

2. Open the Update

3. Turn off Show from website & widgets

4. Keep Email notification enabled

5. Publish or schedule the Update

Only eligible subscribers who match the Update's audience and language receive it.

How do I backdate a published Update?

1. Go to Dashboard → Outbound

2. Open the published Update

3. Use the date picker in the top bar to choose the new publish date

The new date appears on the Update and changes its position on date-sorted surfaces. For historical announcements, publish with Email notification turned off to avoid notifying subscribers about an old release.

The dashboard date picker becomes available after the Update is published.

For migrations, set the API date field when creating the Update. Imported Updates are saved as drafts so you can review them before publishing. See Importing Updates for the full flow.

What is the difference between scheduling and changing the publish date?

Schedule for later controls when a draft goes live and when its notification email is sent.

The publish date is the date displayed on an already published Update. Change it when you need to correct or backdate the announcement.

Does changing the date or editing an Update send another email?

No. Changing the publish date, visibility, or content of an already published Update does not send the notification email again.

Email is sent when a language version is first published or scheduled with Email notification enabled.