Overview

Value and effort scores help your team compare the expected benefit of a Request with the work needed to deliver it. Your team sets these scores. They are separate from the Impact score, which uses customer ratings.

Choose a scoring method

1. Go to Settings → Requests → Management → Prioritization

2. Choose a Prioritization method

3. If you choose 'Fibonacci', select the Fibonacci scale you want to use

The setting saves when you select it. The same scale applies to value and effort:

• Exponential: 1, 2, 4, 8, 16

• Fibonacci: A configurable Fibonacci sequence

• Linear: 1, 2, 3, 4, 5

• Ten + Decimals: Scores up to 10, including decimals

Score a Request

1. Open a Request

2. In the Impact section of the Request details, click 'Set value' and choose its expected value

3. Click 'Set effort' and choose the estimated effort

Click an existing score to change it. Review the Request's Requesters and use customer feedback and company context to support your value estimate. Effort is your team's estimate, so involve the people who would build the Request.

Compare scored Requests

Use the Requests list

Choose Value/Effort as the ordering in your Request view. A larger ratio indicates more estimated value for each unit of effort.

Use the prioritization matrix

Open Requests & Insights → Requests and click 'Prioritize' in the toolbar. The matrix places scored Requests by value vertically, from Not valuable to Very valuable, and by effort horizontally, from Easy to add to Difficult to add:

• Higher on the matrix: More valuable

• Further right: More effort

• Upper left: Higher value with lower effort

Hover over a point to see its Requests, then open a Request to review or change its scores. Requests with the same scores share one point.

Change or disable scoring

Return to Settings → Requests → Management → Prioritization to change the method, or choose 'Prioritization disabled' to turn off value and effort scoring.

FAQs