Admin roles

Learn to restrict the access of your team members using different admin roles.

Written By Markus Palm

Last updated 5 days ago

Overview

Sometimes you don't want your entire team to have access to everything in Featurebase - so we've made it easy to give certain team members access to specific data and features.

By default, you can use 3 presets:

Admins - can edit all organization settings
Managers - can edit everything except important organization settings like billing, API, other team members, etc
Contributors - can sort feedback, manage comments, vote on behalf of users, and more (e.g., your customer support or sales team)

Our Enterprise plan customers can also create highly flexible custom roles by hand-picking the access to each role.

Note: Admin roles control permissions. Your teammate’s seat type determines billing. Changing their role does not change their seat type.

Assigning roles to team members

To add a role to one of your team members:

Go to Settings → Members and teams
Click the ••• three dots next to your teammate
Under Change role, select the desired role

Creating custom admin roles

Customizing admin roles on the Enterprise plan.

If you’re on our Enterprise plan, you can create completely customizable roles:

You need the Manage Team Members permission to create or edit custom roles. Teammates with either a Full or Lite seat can do this.

Go to Settings → Members and teams
Click on the Roles button on the top right
From the upper menu, select the role you want to customize or create a new one
Select your desired access settings
Click Save on the bottom right corner

Overview of all customizable role permissions

	Permission
Workspace settings
	Manage Branding
	Manage Billing
	Manage Team Members
	Manage SSO
	Manage API
	Manage Statuses
	Manage Categories
	Manage Form Fields
	Manage Moderation Settings
	Manage Roadmap
	Manage User Tags
	Manage Prioritization
	Manage Notifications
	Manage Custom Domain
User data
	View Users
	Manage Users
Product suite
	View Private Comments
	Manage Comments
	Manage Private Comments
	Set Comment Pinned
	Moderate Comments
	Set Request Category
	Set Request Pinned
	Set Request ETA
	Set Request Labels
	Set Request Author
	Set Request Status
	Set Request Assignee
	Set Request Form Fields
	Vote on Behalf of Others
	Merge Requests
	Import Requests
	Export Requests
	Moderate Requests
	View Private Requests
	Automatically Approve Requests
	View Private Request Labels
	Manage Request Labels
	Manage Updates
	Manage Surveys
Support suite
	Manage Help Center
	Set Conversation Tags
	Manage Conversation Tags
	Set Conversation Custom Attributes
Integrations
	Manage Integrations
	Use Integrations

FAQ

What does the Crown icon mean next to my name in Team settings?

The Crown icon beside your name means you are the organization’s owner. You can transfer ownership of the organization if needed.

What are Admin roles vs. User tags?

Admin roles let you restrict your team members’ access in Featurebase, while User tags limit end-users' access to categories, Updates, and other portal content.

What are Admin roles vs Seat types?

Seat types determine whether a teammate has full access or limited access to your workspace. Full seats are billed and include all capabilities, while Lite seats are free and offer restricted access for collaborators outside your core team (e.g., sales, engineering, designers).
Admin roles control what a teammate can do inside the workspace. Roles like Admin, Manager, or Contributor define permissions but do not affect billing. A teammate can have any role regardless of whether they use a Full or Lite seat.

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