Markus from Featurebase

Robi Rohumaa

Bruno from Featurebase

Manage your account, workspace, teammates, subscription, usage, and billing settings.

Profile & Billing

Learn about Featurebase's Early Stage program for startups.

Early-stage startup program

Featurebase's pricing & usage info explained.

Plans & usage

Plans

Usage

Everything from managing your subscription to trial end information.

Managing subscription

Learn when your free trial ends, how to extend it, and how to upgrade your account

Free trial information & extending trial

View your Featurebase usage and set alerts for AI resolutions to keep your budget on track.

How to see and manage your AI usage

Where you can view and download your invoices in Featurebase.

How to view & download your invoice

Learn how to change plans and manage your seats and add-ons.

How to manage your Featurebase subscription

How to update your payment details and manage your billing contacts and settings.

How to update billing details

Learn how to cancel your paid Featurebase subscription.

How to cancel your subscription

Learn to manage members, workspace settings, and more.



Workspace settings

Learn to restrict the access of your team members using different admin roles.

Admin roles

Make another user the owner of your Featurebase workspace.

Transfer ownership of the Workspace

Delete Workspace

Set up Enterprise SSO (SAML or OIDC) so admins sign in through your identity provider, enforce SSO, and auto-provision (JIT) new teammates.

Enterprise SSO setup

Set up SCIM 2.0 directory sync to automatically provision, update, and deprovision teammates from your identity provider, with role and seat mapping.

Directory sync setup

Learn to manage person preferences, account settings, and more.

Account settings

Learn how to change your Featurebase account's name, description and profile picture.

Editing your profile

Learn how to change the password of your Featurebase account by resetting it.

Change/reset your password

Learn how to change your account's email address in Featurebase.

Change your account's email address

Control which notifications you receive on deskto, mobile, and email.

Manage Featurebase notifications

Learn how to delete your Featurebase account.

Delete your account

Ask AI or search our help articles to find an answer to your questions.

Go to Featurebase

Leave us feedback

Latest updates

API docs

System status

Best steps on getting started with Featurebase.

Getting Started

Get familiar with Featurebase and all of the basic concepts. 

Featurebase overview

How to invite teammates to your Featurebase workspace.

Invite your team

This is your one-stop guide to getting started with collecting and organizing feedback with Featurebase.

Collect & manage feedback

This is your one-stop guide to getting started with the support inbox to help your customers from anywhere and automate support with AI.

Support your customers

This is your one-stop guide to publishing a Help Center with Featurebase.

Set up the Help Center

This is your one-stop guide to getting started with sharing product updates with Featurebase.

Share product updates

This is your one-stop guide to getting started with surveys in Featurebase.

Run surveys

Learn the difference between a public and a private portal in Featurebase and which one is right for you.

Public vs private portal

Overview of all integrations in Featurebase and what you can do with them.

Integrate with other tools

Get familiar with Featurebase through demos.

Academy

Explore the advanced capabilities of Featurebase with demos.

Explore demos

Centralize user feedback, identify impactful product opportunities, and scale faster by building the right features.

Feedback & Roadmap demos

Keep users updated & increase new feature adoption with product changelogs.

Changelog demos

Run surveys to measure customer satisfaction & capture feedback.

Survey demos

Provide users with an AI-powered Help Center to get them to the answers they need, fast, and cut down your support loads.


Help Center demos

Support customers across channels, resolve issues with AI, and manage tickets in one Inbox.

Support Platform

Inbox

Support your customers from anywhere with a unified Inbox and automate support with powerful AI agents.

Inbox overview

Setup

Managing

Automation

Copilot

Other

Channels

Messenger

Email support

Conversations

Handling

Best practices

Tickets

Overview of tickets, when to use them, and how they compare to conversations.


Tickets overview

Getting started

Automate

Fibi AI Agent

Learn more about Fibi AI Agent and how it can help your team automate support, repetitive tasks, and workflows.

Fibi AI Agent overview

Your one-stop guide to customizing and managing the Fibi AI agent to automate your support.

Set up & customize the Fibi AI agent

Learn to add additional training data that Fibi AI Agent can use when answering customers.

Custom training content for Fibi AI Agent

Power up Fibi with custom actions to extend trials, update account information, get custom data, etc..

Custom Fibi Actions

Automatically classify support conversations with Fibi AI and use detected values in Workflows, filters, and reporting.

Fibi AI Attributes

Deploy

How a customer’s language is determined in conversations for Fibi AI Agent and Workflows.

Automatic language detection in conversations

Improve Fibi's AI-generated answers for the future.

Improve Fibi's AI answers

Use detected Fibi AI Attribute values to branch Workflows, route conversations, and organize your Inbox.

Use Fibi AI Attributes in Workflows & Inbox

Automate repetitive support tasks for customers and agents with a no-code visual builder.

Workflows

Create Workflows to automate your support at scale. Automate processes for your customers and teammates with our drag-and-drop visual builder.

Workflows overview

Get started with building your Workflows with ease in a visual canvas.

Getting started with workflows

Understand all of the building blocks that power your workflows.

Workflows block library

Triggers

Building

Optimizing

Templates

Access Featurebase support conversatioins on-the-go from iOS or Android devices.

Featurebase Mobile App

Collect feedback, prioritize what matters, share roadmaps, and close the loop with updates.

Feedback & Roadmaps

Feedback Portal

Feedback Portal is where your users submit feedback, upvote others’ posts, and comment on them.

Feedback Portal overview

Feedback Boards

Privacy controls

Get an overview of how many posts, comments, and votes happen each day/week/month,

Feedback Analytics

Here's how to completely disable the Feedback Portal view from being shown to your users.

Disabling the Feedback Portal

Learn to edit & publish your public product roadmap to show users what you're working on.

Roadmaps

Publish your product roadmap to visualize everything that you are working on.

Roadmaps overview

Everything on how to set up & customize roadmaps to suit your requirements. 

Creating & editing roadmaps

Make your Roadmap accessible only to authenticated end-users and limit the access of specific roadmaps to select user groups.

Roadmap privacy controls

Different methods of embedding the roadmap to your app, website, and product.

Sharing your roadmap

Here's how to completely disable the public roadmap view from being shown to your users.

Disabling the public roadmap

In-App Feedback

Overview of all embeddable widgets in Featurebase and what you can do with them.

What are in-app widgets?

Embed a simple feedback widget in your app to start gathering feedback.

Feedback Widget

Embed the Feedback Portal directly into your web page or app to allow users to submit feedback, vote on features, and view the changelog.

Embedded Feedback Portal

Managing feedback

Organizing & Prioritizing

Posts

Voting

Communication

You can choose to notify all upvoted users of any status changes you've made to their post!

Status updates & emails

Learn how comments & replies work and what function do they serve in Featurebase.

Commenting

We'll email upvoted users when you comment on a post or anyone replies to theirs!

Commenting Emails

Once new feedback is submitted to your board, we'll send you an email about it!

New post emails

Create private comments for internal communication and notes between Featurebase admins.

Creating internal/private comments

Learn to disable commenting on a specific post.

Disabling comments on a post

Disable comment notifications to your Featurebase inbox if the comment is not directed at you.

Disabling notifications for comments not directed at me

Switch from other tools

Complete guide on importing your existing data from Canny to Featurebase.

Migrating from Canny

Complete guide on importing your existing data from Upvoty to Featurebase

Migrating from Upvoty

Complete guide on importing your existing data from Nolt to Featurebase

Migrating from Nolt

Importing your existing data, including feedback, voters, and changelogs from Frill to Featurebase.