Overview

Notifications help you stay on top of customer conversations, feedback, and more, ensuring you never miss an important update.

Each teammate in your workspace can individually manage their desktop, email, and mobile support notifications from Settings → Notifications.

Manage from Settings

To manage your notification preferences from inside Featurebase:

1. Go to Settings → Notifications

2. Switch between the Support, Feedback, and Changelog tabs to find the category you want

3. Toggle Email, Desktop, or Mobile for each notification type

You can also configure Featurebase notification emails’ preferences from the bottom of the emails.

Email notifications

To ensure you never miss a conversation, you can receive email notifications every time a customer gets in touch. Or you can choose to get notified by email in specific situations - for example, when conversations are assigned to you or a team you’re on.

Good to know:

• We wait 3 minutes before sending an email notification, once there has been no new reply

• The email will contain all user messages

• These notifications aren’t sent if the admin has already seen the reply in Featurebase

Desktop notifications

Sometimes you and your team will need to handle other tasks that take them away from the Inbox (e.g., investigating a bug). In these cases, we send you desktop notifications that appear in the top right corner of their screen.

• You’ll only receive desktop notifications if you have a browser tab with Featurebase open

• We wait 10 seconds before sending a desktop notification for every user message

• Mentions are sent immediately via email and desktop notifications

Browser notifications

Messages in your active inbox also queue a notification blip sound in your browser to grab your attention.

• Browser notifications are always sent immediately

• Audio notifications trigger for all teammate messages, even if you're viewing the conversation

• Browser tab alerts appear in all tabs. You must close each tab individually to make them disappear

• We consciously do not send push notifications for certain nonhuman interactions, e.g. for bot messages in workflows

Troubleshooting notifications

If you're experiencing any sort of desktop notification issues:

• Check that notifications are enabled for conversations from Settings → Notifications

• Check that your computer allows banner notifications from your browser. For Mac you'll find this under System Preferences. For Windows, this is located under System → Notifications & Actions.

Can’t hear notifications?

If you’re not receiving notifications with sound, follow these steps for your browser:

Chrome

1. Click the lock icon next to the URL

2. Select Site settings

3. Make sure Sound is set to Allow

Safari

1. Go to Safari → Settings → Websites → Auto-Play

2. Set yourdomain.featurebase.app to Allow All Auto-Play

Firefox

1. Go to Firefox → Settings → Privacy & Security

2. Scroll down to the Permissions section

3. Click Settings next to Autoplay

4. Set the default to Allow Audio and Video, or set a custom rule for yourdomain.featurebase.app

Microsoft edge

Follow this guide to enable notifications for specific websites in Edge.