How do comments & replies work and what function do they serve in Featurebase?

Markus Palm avatar
Written by Markus Palm
Updated over a week ago

Comments and replies help you clarify feedback with your users and engage with those who have shown interest. You can even use them to provide minor updates!

There are two types of comments in Featurebase: Public and Private comments.

Public comments

By default, all comments are public and visible to anyone with access to that board. Users can also like & dislike each other's comments.

  • When an admin publicly comments on a post, all voters will be notified of that comment via email.

  • A reply will only email the user being responded to.

Learn more about emails.

Private comments

Private comments are meant for communicating with fellow admins. They are also perfect for leaving internal notes for your team.

These comments will:

  • Not be seen by your users

  • Not trigger an email to anyone

To make the comment private, just flick the lock switch next to the Publish button:

Mentioning users & posts

You can mention all users and posts basically everywhere in Featurebase. This also applies in the comment section.

Just type in @ and the name of the user/post and click it.

  • Mentioning users ensures they'll get notified about the comment

  • Mentioning posts can help you easily refer to other posts relevant to the conversation. Users can click on the mention to open the post and see its content.

Editing comments

By clicking the three dots next to a comment, you can:

  • Pin a comment

  • Edit a comment

  • Delete a comment

  • Make it private

Admins can do all of these actions, while users can only edit and delete their comments.

Sorting comments

Comments can be sorted by different factors like:

  • Private comments

  • Public comments

  • Top comments

  • New comments

  • Old comments

Disabling notifications for comments not directed at me

Although we won't send you emails about all of the comments on your Feedback Portal, we'll show them in your Featurebase inbox.

But with huge feedback communities, even this can be too much and clutter your inbox. If this is the case, you can disable it from the settings:

  1. Go to Dashboard β†’ Settings β†’ Notifications

  2. Uncheck 'Notify me about comments not directed at me'

Email Notifications

We'll email upvoted users when you comment on a post, or anyone replies to theirs!

Admin comments - all upvoted users will get an email

User comments - no one will get an email

All replies - only the person being replied to will get an email
​Mentions - only the person being mentioned will get an email

This ensures that upvoted users are not spammed with unnecessary comments but get notified when admins want to clarify something about the idea.

Learn more about comment email notifications. πŸ‘ˆ

Reach us in the live chat for any questions! πŸ˜‰

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