How can we help you?
Ask AI or search our help articles to find an answer to your questions.
Security
Find answers to common security and compliance questions, and see how we use AI and handle data.
Product insights
Watch video demos on collecting and prioritizing feedback with Requests and running customer surveys.
Getting Started
Learn the basics of Featurebase, invite your team, and set up support, your Help Center, and feedback.
Reference
Technical reference for developers: Messenger JavaScript API methods, post metadata, and advanced setups.
In-app widgets
Add the Messenger and the feedback, updates, and survey widgets to your web or mobile app, or embed the full portal.
Customer communication
Watch video demos on announcing product releases with Updates and other ways to keep your customers informed.
Identity & security
Identify users, sync their data to Featurebase, set up single sign-on, and secure your installation.
Help Desk
Support customers across the Messenger, email, and Slack, resolve issues with AI, and manage tickets.
Help Center
Create AI-powered docs, organize articles into collections, and bring self-serve support to your product.
Customer support
Watch short video demos to learn how to set up an AI-powered Help Center for self-serve support.
Requests
Collect feedback from every source, prioritize what to build, share your Roadmap, and update customers.
Outbound
Onboard, educate, and notify your customers with targeted chats, banners, emails, product updates, and surveys.
Reports
Track support performance with ready-made reports, build custom reports, and share or export the results.
Users
Sync customer data, manage users and companies, build segments, and control what each user can access.
Customer Portal
Customize your Customer Portal's appearance, pages, and navigation, and set up domains and access.
Integrations
Connect Featurebase with your support tools, CRM, issue tracker, call recorder, and other team apps.
Get started
Install Featurebase in your product, connect your systems with webhooks, and find the right guide.
Workspace & billing
Manage your account, workspace settings, teammates, and everything about plans, usage, and billing.
Legal
Read our Terms of Service, Privacy policy, Data Processing Agreement, Cookie Policy, and subprocessors.