Fireflies integration
Connect Fireflies to import feedback from your recorded customer calls into Featurebase.
Written By Markus Palm
Last updated 32 minutes ago
Overview
Connect Fireflies to bring feedback from your customer calls into Featurebase automatically. Your team no longer has to write up notes or submit feedback after every sales, customer success, or product call.
Autopilot reads each transcript, pulls out the feedback, and links it to the right Requests as Insights. New ideas get their own Requests, visible only to your team, and anything Autopilot isn't sure about waits for you in Triage. You stay in full control of what reaches your Feedback Portal.
Note: Call recorder integrations are in beta.
Setting up the Fireflies integration
You need permission to manage integrations in Featurebase. The Fireflies API is available on every Fireflies plan.
In Fireflies, open Integrations and search for Fireflies API
Click 'Get API Key' to open Developer settings, then copy your API key
In Featurebase, go to Settings → Integrations
Select Call recordings and click 'Connect' on the Fireflies card
Paste your key into API key
Click 'Connect and import last 30 days'
Featurebase checks the key with Fireflies and starts the import. The Fireflies settings open and show the import progress. If Fireflies rejects the key, Featurebase shows the reason so you can fix it.
In the Fireflies settings, Only calls with customers is on by default and skips calls where everyone is from your team. Fireflies does not label meetings, so Featurebase compares each participant's email domain with your team's domains. The Fireflies notetaker never counts as a participant.
Click 'Save' after you change a setting. To change the settings later, click 'Configure' on the Fireflies card in Settings → Integrations. Changes apply to calls that Featurebase has not checked yet.
Note: A regular key covers only the meetings its owner can access in Fireflies. To import meetings from your whole workspace, use a Super Admin key. Super Admin requires the Fireflies Enterprise plan and approval from Fireflies support.
How it works
When you connect, Featurebase imports finished calls from the last 30 days. New calls then appear in Triage about 10 minutes after Fireflies finishes the transcript.
How much Autopilot handles on its own depends on your automation level. Featurebase attributes the feedback to the customer who spoke most, when that person already exists in your Workspace. Collecting feedback from customer calls explains how to review call feedback, how attribution works, and what stays private.