Granola integration
Connect Granola to import feedback from your recorded customer calls into Featurebase.
Written By Markus Palm
Last updated 33 minutes ago
Overview
Connect Granola to bring feedback from your customer calls into Featurebase automatically. Your team no longer has to write up notes or submit feedback after every sales, customer success, or product call.
Autopilot reads each transcript, pulls out the feedback, and links it to the right Requests as Insights. New ideas get their own Requests, visible only to your team, and anything Autopilot isn't sure about waits for you in Triage. You stay in full control of what reaches your Feedback Portal.
Note: Call recorder integrations are in beta.
Setting up the Granola integration
You need permission to manage integrations in Featurebase and a Granola Business or Enterprise plan. On the Enterprise plan, an admin may first need to allow API access under Settings → Workspace → General → API access for members in Granola.
In the Granola desktop app, go to Settings → Connectors → API keys
Click 'Create new key' and select both Personal notes and Public notes
Click 'Generate API Key' and copy the key
In Featurebase, go to Settings → Integrations
Select Call recordings and click 'Connect' on the Granola card
Paste your key into API key
Click 'Connect and import last 30 days'
Featurebase checks the key with Granola and starts the import. The Granola settings open and show the import progress. If Granola rejects the key, Featurebase shows the reason so you can fix it.
In the Granola settings, Only calls with customers is on by default and skips calls where everyone is from your team. Granola does not label meetings, so Featurebase compares the email domains of each meeting's attendees with your team's domains.
To import notes from specific Granola folders only, select them under Folders. A folder includes its subfolders. All folders is the default.
Click 'Save' after you change a setting. To change the settings later, click 'Configure' on the Granola card in Settings → Integrations. Changes apply to calls that Featurebase has not checked yet.
Tip: A personal key covers your own notes, notes shared with you, and notes visible to the whole workspace. To import shared notes without relying on one person's account, a Granola admin can create a key under Settings → Connectors → Workspace API keys instead. A workspace key covers workspace-public notes and spaces that allow Granola API access, but never private notes.
How it works
When you connect, Featurebase imports finished calls from the last 30 days. New calls then appear in Triage about 10 minutes after Granola finishes the transcript.
How much Autopilot handles on its own depends on your automation level. Featurebase attributes the feedback to the customer who spoke most, when that person already exists in your Workspace. Collecting feedback from customer calls explains how to review call feedback, how attribution works, and what stays private.