What are surveys?

Measure different things like NPS, customer satisfaction, and collect additional feedback with in-app surveys.

MP

Written By Markus Palm

Last updated About 12 hours ago

Overview

Surveys are useful for measuring different aspects that customer feedback doesn't show you. Some of our favorite things that you can do with surveys are:

  • Measure customer satisfaction with NPS, CSAT, etc

  • Run surveys for different customer segments

  • Collect extra feedback for more context on specific features

  • Subscribe interested users to Featurebase posts

  • And much more.

For example, the Featurebase Idea Poll is perfect for prioritizing different feature ideas from your feedback board.

You can create multiple-question surveys and use conditions to move to the next question based on the answers users give.

How it works

Once you've embedded surveys into your app, they'll automatically pop up in your web app so users can answer them without visiting another site.
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Each survey type also has a dedicated statistics page to help you visualize results. You can easily view the author's info to help you understand who's behind it.

You can create multiple question surveys, showing the next one based on the answer users give.

Different survey types & templates

We currently offer 4 main types of surveys:

  • Text surveys

  • Link surveys

  • Rating surveys

  • Multi-choice surveys

You can fully customize these how you like. However, we offer 7 ready-made survey templates:

  • Featurebase Idea Poll: Ask users which of your chosen features they would like to see next to prioritize between ideas

  • Open Question: Gather open-ended thoughts with a free-form text box

  • Product Market Fit: Get an understanding of how valuable your product is to your users

  • User Interview Request: Invite users to an interview or a demo session with you

  • NPS Score: Simple and quick way to measure customer loyalty

  • CSAT Survey: Measure immediate service satisfaction after an interaction or purchase

  • Customer Effort Score: Measure the ease of use of your product or a specific process like a checkout

All survey templates are fully customizable and adapt to your organization’s colors. 🎨

Setting up the survey widget

To set up surveys in your product or website, follow this step-by-step guide:

Survey Setup

If needed, you can send the link to the Developer Docs to your technical team member. 👨‍💻

More on surveys:

FAQ