Overview

You can add follow-up questions to your surveys and use conditions to trigger the next question based on users' answers. This enables unlimited combinations, with some of our favorites being:

• Featurebase Idea Poll + Open Question

  • After polling between different feature ideas from your board, follow up with an open-ended question asking why they chose a specific feature. This helps you better understand your users’ motivations.

• NPS → Testimonial / Open Question

  • After measuring NPS, if the user scored high, you can trigger a link survey with a testimonial form. If they scored low, you can ask them for additional feedback through an open-ended survey.

• CSAT Survey → Open Question → Interview Request

  • After measuring user satisfaction, you can request more detailed feedback if the satisfaction score is low and, if needed, invite the user to discuss their experience more deeply in a Zoom interview with a link survey.

Plus, you can combine all of these with precise targeting and show them to exactly who you want to.

Setting up follow-up questions for surveys

While creating a survey, simply:

1. Click +Add new page at the very bottom

2. Create your follow-up survey

3. Now go back to the initial survey and click on +Add condition logic

4. Set the rules that trigger the follow-up questions
   (e.g. on the screenshot, if user has given a greater NPS score than 3, we send them a testimonial form. Otherwise, we ask them what we can improve.)

5. Repeat this for all follow-ups

FAQ