Robi Rohumaa

Markus Palm

Bruno from Featurebase

Learn how to customize your help center, create articles, and more.

Help Center

Provide users with an intuitive self-service help center to reduce customer support efforts, duplicate feature requests, and more.

What is a help center?

Learn how to create, edit, delete knowledge-base articles.

Managing articles & collections

Become a pro at linking and mentioning articles within your help center.

Linking & mentioning articles

Everything on how to set up & customize your help center to suit your specific needs.

Configuring the help center

Serve your knowledge base from your own domain.

Help center custom domain

We can import your Help Center from any other tool with the same exact structure and zero data loss.

Importing your Help Center

Here's how to completely disable the help center from being shown to your users.

Disabling the help center

Give us feedback

Latest changes

API docs

Discord community

System status

Best steps on getting started with Featurebase.

Getting Started

Get familiar with Featurebase and all of the basic concepts.

How Featurebase helps you

Make Featurebase feel like home by changing the colors, logo, and default theme of your public portal.

Add your branding

Invite your team to help you manage feedback, changelog, and the help center.

Invite your team

This is your one-stop guide to getting started with collecting and organizing feedback with Featurebase.

Collect & manage feedback

This is your one-stop guide to getting started with sharing product updates with Featurebase.

Share product updates

This is your one-stop guide to getting started with surveys in Featurebase.

Run surveys

This is your one-stop guide to publishing a Help Center with Featurebase.

Set up the Help Center

Learn to restrict your users access to different parts of Featurebase.

Restricting end-users' access

Overview of all integrations in Featurebase and what you can do with them.

Integrate with other tools

Switching from other tools

Complete guide on importing your existing data from Canny to Featurebase.

Migrating from Canny

Complete guide on importing your existing data from Upvoty to Featurebase

Migrating from Upvoty

Complete guide on importing your existing data from Nolt to Featurebase

Migrating from Nolt

Importing your existing data, including feedback, voters, and changelogs from Frill to Featurebase.

Migrating from Frill

Complete guide on importing your existing data from Beamer to Featurebase.

Migrating from Beamer

Complete guide on importing your existing data from UserVoice to Featurebase

Migrating from UserVoice

Complete guide on importing your existing data from Productboard to Featurebase

Migrating from Productboard

Complete guide on importing your existing data from other tools to Featurebase using a .csv file.

Migrating from other tools (using a .csv file)

Learn how to edit your Feedback Portal and collect feedback from your users.

Feedback

Feedback Portal

Feedback Portal is where your users submit feedback, upvote others’ posts, and comment on them.

What's a Feedback Portal?

Share your Feedback Portal with your users to get feedback, show your product updates, and more.

Sharing your Feedback Portal

Learn to customize the texts and buttons on your Feedback Portal.

Editing the Feedback Portal's text

Change the default order in which posts on your feedback portal are shown:

Changing the default post-sorting order

To prevent users from seeing information about each other, completely hide the leaderboard and users' information from your public portal.

Hiding users' names, pictures, and the leaderboard

Here's how to completely disable the Feedback Portal view from being shown to your users.

Hiding the Feedback Portal

Learn the best setup for using Featurebase with multiple different products.

Using Featurebase with multiple products

In-App Feedback

Overview of all embeddable widgets in Featurebase and what you can do with them.

What are in-app widgets?

Embed a simple feedback widget in your app to start gathering feedback.

Feedback Widget

An embeddable widget that brings the feedback portal, roadmap, changelog, and help center inside your web page or app.

All-In-One Widget

Embed the Feedback Portal directly into your web page or app to allow users to submit feedback, vote on features, and view the changelog.

Embedded Feedback Portal

Feedback Boards

Set up your feedback boards to start categorizing different types of feedback. 

Set up feedback boards

Learn how to customize, edit, and delete your feedback boards.

Edit & delete feedback boards

Learn to restrict and limit feedback boards' access from all or selected users.

Different board privacy options

Create custom fields for the feedback form to collect additional information about users' issues.

Custom fields for the post form

Our AI automatically categorizes new feedback to the right board, using the context of the post title.

Automatic AI board-categorization

Allow your users to post, upvote, and comment without signing up first.

Anonymous (no log-in) posting, upvoting, and commenting

Default all posts on a board to be see only by you and the author.

Author-only boards

Prevent users from seeing each other’s information on feedback boards.

Hiding authors' info from boards

Make selected boards visible only to certain user roles

Role-based feedback board access

Manage internal feedback with private boards.

Private boards

Disable posting on a board for users, so that only admins can create posts on that board.

Read-only boards

Posts

Merge duplicate posts into a single post to reduce clutter and sum up votes.

Merging duplicate posts

Show your users the current state of a post.

Post statuses

Notify all upvoters about the status change of a post.

Sending status update emails for posts

Enable post moderation to review all new posts and/or comments before they are made public.

Post & comment moderation

We use a reliable system to automatically detect spam on your Feedback Portal.

Automatic spam detection

Use bulk editing to quickly perform actions on multiple posts at once.

Bulk editing posts

Streamline your feedback process by assigning posts to teammates.

Assigning posts to teammates

Use tags to organize and sort your feedback.

Post tags

Use public tags to let users set tags for their posts during submission.

Allow users to select post tags

Set an Estimated Time of Arrival for posts to manage expectations.

How to set ETA for posts

Here's everything you can edit about an existing post and how to delete it, if needed.

Editing & deleting existing posts

Change the author of a post to any existing or new user.

Changing the post author

Pin a post on top of the Feedback Portal to highlight it.

How to pin/highlight posts

By default, users can see the statuses of posts publicly. However, you can hide all statuses from the Public Portal.

Hiding post statuses from the public view

By default, completed and canceled posts are shown on the Public Portal. You can hide them to keep your feedback boards clean.

Hiding completed & canceled posts from the public view

Hide post & comment creation dates from the public view.

Hiding post & comment creation dates

Author-only posts are private and visible only to admins and the post authors themselves.

Author-only posts

Learn how to download / export your feedback into a .csv (spreadsheet file)

Exporting your feedback posts

Voting

Upvote posts on behalf of your users to sign them up for updates related to that post.

Vote on behalf of a user

The automated follow-up questions give you additional insights from users that upvote a post.

Follow-up questions

Enable downvoting so users can add negative votes.

Enable downvoting

Hide the vote count from users until they have upvoted the post to remove bias.

Hiding vote count until upvoted

Learn to add and remove upvoters of a post.

Adding and removing voters

You can view all post voters together with their info and export them if needed.

How to view & export upvoters

Comments

Learn how comments & replies work and what function do they serve in Featurebase.

Commenting

Create private comments for internal communication and notes between Featurebase admins.

Creating internal/private comments

Learn to disable commenting on a specific post.

Disabling comments on a post

Disable comment notifications to your Featurebase inbox if the comment is not directed at you.

Disabling notifications for comments not directed at me

Filtering & Prioritizing

Learn how to use filters, and sort through feedback to find exactly what you need!

How to filter & sort feedback

Create Views of your most used filter combinations for convenient repeated use.

Saving filters as views

Prioritize feedback by upvoters' revenue to make more impactful product decisions.

Prioritizing feedback by customer revenue

Easily prioritize and visualize your ideas using Value/effort framework.

Using prioritization frameworks

Learn to edit & publish your public product roadmap to show users what you're working on.

Roadmap

Publish your product roadmap to visualize everything that you are working on.

What are roadmaps?

Everything on how to set up & customize your public roadmap to suit your requirements. 

Configuring the roadmap

Different methods of embedding the roadmap to your app, website, and product.

Sharing your roadmap

Make your Roadmap accessible only to your authenticated users.

Hiding your roadmap from competitors

Here's how to completely disable the public roadmap view from being shown to your users.

Disabling the public roadmap

Learn to manage your changelog & the different ways of communicating product releases to your users.

Changelog

Let users know about new changes to your product with a public product changelog.

What are changelogs?

Learn to subscribe users to the Changelog to send the email notifications about new releases.

Subscribing users to changelogs

How to create and schedule new product updates using a public changelog.

Creating changelogs (+ AI writing)

Embed a simple changelog widget or popup in your app to bring the latest changes to your users conveniently.

Changelog widget & popup

Everything on how to set up & customize your public changelog to suit your needs.