Instagram DM integration for support

Bring Instagram direct messages into the Featurebase Inbox so teams can receive, manage, and reply to customer support requests in one place. This request tracks interest in Instagram DMs.

Facebook Messenger integration for support

Bring Facebook Messenger messages into the Featurebase Inbox so teams can receive, manage, and reply to customer support requests in one place. This request tracks interest in Facebook Messenger.

X (Twitter) DM integration for support

Bring direct messages from X (formerly Twitter) into the Featurebase Inbox so teams can receive, manage, and reply to customer support requests in one place. This request tracks interest in X direct messages.

Translate Fibi’s Slack thinking indicator

Fibi’s Slack status loading text and processing-error messages use the fixed English wording “is looking into this...”, even in non-English conversations. These indicators should use the conversation’s language, consistent with Fibi’s replies.

Filter Slack ticket notifications by ticket type and category

Allow teams to filter Slack ticket notifications by ticket type and category, so each Slack channel receives only relevant ticket alerts.

Add a toggle to disable request creation from Linear

Add a separate toggle in the Linear integration settings to stop Linear issues and projects from creating new Featurebase requests, including items carrying the Featurebase label. Turning it off should preserve existing links and status syncing according to the configured rules. This would prevent unwanted requests across workspaces sharing a Linear team without requiring customers to remove their sync rules.

Separate Slack notifications for tickets

I would like a separate option to route only ticket notifications to Slack, so I can receive ticket alerts without other notification types.

Send the event ID as a Webhook-Id header

Include the payload’s event ID in a Webhook-Id header on every outbound webhook, keeping it unchanged across retries. This would let customers trigger Linear Loops directly without hosting a relay to add the required header.

Allow integrations to thread replies to externally sent receipts

Allow integrations to connect replies to receipts sent through external email services with the correct existing Featurebase conversation. This should work when the customer changes the subject or removes the visible case reference, using email threading metadata rather than guessing from the sender or subject. The capability should also cover receipts already sent with a shared reply address. Updating reply addresses for future receipts does not resolve those older emails.

Glean integration

[HubSpot] Subscribe salesperson to the ticket with the user

When sales subscribes prospects to Featurebase posts through the HubSpot integration, they should also be subscribed to the updates themselves to receive notifications when the request is resolved.

Email integration for feedback

Add an option to add feedback by sending it in via email. I.e. the subject line becomes the title and the body the text of the feedback post.

Show Linear issue / project status

It would be useful to display Issue and Project status: in the search form in the linked issue / project block Something similar to Notion:

Wait for moderation approval until sending message and/or creating Linear issue

Currently, Featurebase will create the Issue in Linear and send a notification to Discord even when the Post isn’t approved yet. Since deletion isn’t synced between Linear and Featurebase, the approval process will leave an orphan behind in Linear when a post gets deleted.

Sync estimates from Linear

Hello, I would be great to sync Estimates from Linear with Effort from Featurebase. Or is that possible right now? Thanks!

Link to intercom conversation for feedback posts

We create feedback posts using the intercom integration, and it would be great if we could jump back to the intercom conversation from the feedback post. thanks!!

Pushing posts from Clickup to Featurebase

I see the feature of the integration and that new requests are added in Featurebase and also immediately updated in the linked Clickup list. But is it also possible the other way around? That I add e new request in Clickup and it is pushed to Featurebase? Or does Featurebase always have to be the master of new tasks? As a feedback: This isn't documented in your FAQs and also not visibible in the documentation for the Clickup integration and might be an important question.

Sync to Linear board based on Featurebase tags

I want to push Featurebase feedback to different Linear teams based on each posts's tag on Featurebase.

Slack –> Featurebase (include slack thread link/URL)

I want to see the Slack conversation URL related to the post that was sent to Featurebase. 🙏🙏

Linear Sync Comments

It would be nice to sync selective comments between FB and Linear. All comments on a Post in FB to Linear with a link back to FB would be great.

Microsoft Teams integration for support module

Fully bring the Featurebase messenger experience to your Microsoft teams and provide support seamlessly to users wherever they are. Answer to customers in Microsoft Teams thorugh Featurebase inbox interface Create posts from requests in Microsoft Teams automatically etc.

Integration with Linear Customer Requests

https://linear.app/customer-requests

Discord integration for support module

Fully bring the Featurebase messenger experience to your Discord channel and provide support seamlessly to users wherever they are. A bot in Discord that can respond to customers’ requests Sync posts between discord forum and Featurebase Answer to customers in Discord from FB messenger and post comments interface etc.

WhatsApp Integration for Support

Integrate with WhatsApp Business to enable it as a support channel within Featurebase, allowing users to receive and manage support requests via WhatsApp.

Attio CRM integration

Same as with Hubspot and other CRMs but even more powerful workflows. Automatically create all of your Featurebase users as person records in Attio See customers’ feedback and support conversations on their profile Submit feedback on behalf of customers through attio (from their profile, call transcripts, emails.)

Bring codebase context into Featurebase support

Teams want Featurebase support AI to understand their product through their codebase, not only through manually maintained documentation. Allow teams to securely connect selected code repositories so Fibi and Copilot can use code context to: Answer product and technical questions more accurately. Draft better support replies. Help investigate customer-reported issues. Stay current as the product changes. The specific solution could use GitHub, GitLab, Cursor, MCP, or another integration. The core job is to bring the knowledge contained in the codebase into Featurebase.

Grain integration

Support a native integration between Grain and Featurebase. Automatically turn customer call and meeting insights captured in Grain into structured feedback and feature requests in Featurebase, so what customers say on calls feeds straight into the roadmap.

Slack Integration: Domain-level exclusion (allow/deny lists) for ingestion and replies

I want the ability to set a domain-level exclusion (allow/deny list) on the Slack integration (at both the workspace and per-channel level). When an event is processed, if the author's email domain matches our excluded list, Fibi should not ingest the post or trigger AI/automated replies. This is critical for teams with large volumes of internal users who aren't necessarily added as teammates in Featurebase but frequently post in Slack Connect channels, causing Fibi to treat them as end-customers and respond to internal banter or celebratory posts.

Fathom integration - log customer interview insights to Featurebase

It would be incredibly valuable if teams (PMs, UX Researchers, Sales, and Support) could seamlessly send customer interview insights from Fathom into Featurebase: Highlight specific parts of a transcript and select “Log to Featurebase” Use AI to automatically extract key insights from transcripts Match insights to existing feedback (as a private comment) or create a new feedback post if none exists. Automatically link the insight to the relevant customer, so they’re kept updated on future progress.

Fireflies.ai integration - log customer interview insights to Featurebase

It would be incredibly valuable if teams (PMs, UX Researchers, Sales, and Support) could seamlessly send customer interview insights from Fireflies.ai into Featurebase: Highlight specific parts of a transcript and select “Log to Featurebase” Use AI to automatically extract key insights from transcripts Match insights to existing feedback (as a private comment) or create a new feedback post if none exists. Automatically link the insight to the relevant customer, so they’re kept updated on future progress.

Gong integration - log customer interview insights to Featurebase

It would be incredibly valuable if teams (PMs, UX Researchers, Sales, and Support) could seamlessly send customer interview insights from Gong into Featurebase: Highlight specific parts of a transcript and select “Log to Featurebase” Use AI to automatically extract key insights from transcripts Match insights to existing feedback (as a private comment) or create a new feedback post if none exists. Automatically link the insight to the relevant customer, so they’re kept updated on future progress.

tl;dv integration - log customer interview insights to Featurebase

It would be incredibly valuable if teams (PMs, UX Researchers, Sales, and Support) could seamlessly send customer interview insights from tl;dv into Featurebase: Highlight specific parts of a transcript and select “Log to Featurebase” Use AI to automatically extract key insights from transcripts Match insights to existing feedback (as a private comment) or create a new feedback post if none exists. Automatically link the insight to the relevant customer, so they’re kept updated on future progress.

Granola integration - log customer interview insights to Featurebase

It would be incredibly valuable if teams (PMs, UX Researchers, Sales, and Support) could seamlessly send customer interview insights from Granola into Featurebase: Highlight specific parts of a transcript and select “Log to Featurebase” Use AI to automatically extract key insights from transcripts Match insights to existing feedback (as a private comment) or create a new feedback post if none exists. Automatically link the insight to the relevant customer, so they’re kept updated on future progress.

Images syncing support to Linear

Screenshots, images, and videos from feedback don't get published to Linear (nor any indication that there is a screenshot to see).

Slack integration for support module

Fully bring the Featurebase messenger experience to your Slack channel and provide support seamlessly to users wherever they are. A bot in Slack that can respond to customers’ requests Create posts from requests in slack automatically Answer to customers in Slack from FB messenger interface etc.