Slack integration for support module

Hey! Slack Support is now live in Featurebase! ✨

Your customers can keep asking for help in the Slack channels they already use, while your team manages Slack, email, and Messenger Conversations together from one Inbox.

Slack messages become structured Conversations with the same context, automation, and support tools you already use across Featurebase:

• Reply from the Inbox or directly in Slack while replies, edits, reactions, and attachments stay synchronized

• See User and Company details, custom attributes, previous Conversations, and linked feedback while you reply

• Assign, prioritize, tag, apply SLAs, add internal notes, and turn complex issues into Tickets

• Let Fibi AI Agent answer customers using only content their channel audience can access

• Use Workflows to route Conversations, collect information, apply SLAs, and request customer satisfaction ratings

• Control what becomes a Conversation with multiple ingestion modes, including AI-based topic grouping and emoji-based creation

You can connect public, private, and Slack Connect channels across multiple Slack workspaces.

When an issue needs input from another team, you can also start a private Slack Discussion from the Conversation. The linked thread stays synchronized with Featurebase, giving engineering, product, or customer success the context they need without involving the customer.

Finally, Reports lets you track Slack Conversation volume, response and close times, SLAs, CSAT, and how Fibi, Workflows, and teammates handle support.

This was one of our most requested features, and we're super happy with how it turned out! 🙌

Start supporting your customers through Slack →