Thanks for the request @Nacho Barral, we’re definitely planning to have an integration out for this soon.
Melvin Valster
•
Feb 15, 2025
2 months later, how’s it looking? 🙌
Bruno H
Team•
Feb 15, 2025
Hey Melvin,
Thanks for checking in! It turns out that this feature had less interest than we initially thought, so we've postponed it for now. We'll be keeping an eye out for more interest before moving forward with it. Let me know if there's anything else you're curious about!
Jack
•
Oct 14, 2025
The current Linear integration only provides a link, but engineers have no idea what it's about without accessing Featurebase. Which is a distraction. Conversely, Customer Requests offer complete visibility into customer feedback. With Intercom, all feedback is routed to Customer Requests, allowing engineers to access it without leaving Linear.
Without Customer Requests integration, the process becomes inefficient because, to give engineers full visibility, we need to copy feedback from Featurebase to Customer Requests. This feature is vital for companies using Linear and integrating customer feedback into their workflows. Considering Linear's rapid development and new features, I believe this is an essential addition.
Brian Urso
•
Apr 17, 2025
We are also beginning to look into this as a workflow between Linear and Featurebase
Robert Cordes
•
Jun 14
This is still relevant for people :)
Kyril
•
Feb 18, 2025
We are also considering integrating Linear Customer Requests into our workflow with our QA/CS (intercom) teams. Would be nice to have an integration with triage coming from FB requests.
Patrik B
•
Oct 30, 2025
This is very relevant for us now!
Lucien
•
Jan 19
I would love this
John Bromley
•
Jun 16
I’d literally do anything for this feature @Bruno from Featurebase
Built quite the system out using Slack triage bot and user issue capturing using fibi but I need trackable tickets in the conversation thread to sync with the linear status so when engineer update the ticket it changes the ticket status.
What can I do to get this expedited as could be a dealbreaker for us to use feature Pylon who are supporting this feature.
If would like to to walkthrough the system feel free to schedule here:
Hey John, we are planning a major rework for the feedback module in the coming months, it will have some fundamental changes to handle feedback at scale and will work well with the Linear Customer Requests primitives. I think we’ll have it ready in the next few months.
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Comments11
Dec 11, 2024
PinnedThanks for the request @Nacho Barral, we’re definitely planning to have an integration out for this soon.
Melvin Valster
Feb 15, 2025
2 months later, how’s it looking? 🙌
Bruno H
Feb 15, 2025
Hey Melvin,
Thanks for checking in! It turns out that this feature had less interest than we initially thought, so we've postponed it for now. We'll be keeping an eye out for more interest before moving forward with it. Let me know if there's anything else you're curious about!
Jack
Oct 14, 2025
The current Linear integration only provides a link, but engineers have no idea what it's about without accessing Featurebase. Which is a distraction. Conversely, Customer Requests offer complete visibility into customer feedback. With Intercom, all feedback is routed to Customer Requests, allowing engineers to access it without leaving Linear.
Without Customer Requests integration, the process becomes inefficient because, to give engineers full visibility, we need to copy feedback from Featurebase to Customer Requests. This feature is vital for companies using Linear and integrating customer feedback into their workflows. Considering Linear's rapid development and new features, I believe this is an essential addition.
Brian Urso
Apr 17, 2025
We are also beginning to look into this as a workflow between Linear and Featurebase
Robert Cordes
Jun 14
This is still relevant for people :)
Kyril
Feb 18, 2025
We are also considering integrating Linear Customer Requests into our workflow with our QA/CS (intercom) teams.
Would be nice to have an integration with triage coming from FB requests.
Patrik B
Oct 30, 2025
This is very relevant for us now!
Lucien
Jan 19
I would love this
John Bromley
Jun 16
I’d literally do anything for this feature @Bruno from Featurebase
Built quite the system out using Slack triage bot and user issue capturing using fibi but I need trackable tickets in the conversation thread to sync with the linear status so when engineer update the ticket it changes the ticket status.
What can I do to get this expedited as could be a dealbreaker for us to use feature Pylon who are supporting this feature.
If would like to to walkthrough the system feel free to schedule here:
https://calendly.com/sendr-john/session-with-john?back=1
Bruno H
Jun 16
Hey John, we are planning a major rework for the feedback module in the coming months, it will have some fundamental changes to handle feedback at scale and will work well with the Linear Customer Requests primitives. I think we’ll have it ready in the next few months.