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Fathom integration - log customer interview insights to Featurebase

Requests & Insights

It would be incredibly valuable if teams (PMs, UX Researchers, Sales, and Support) could seamlessly send customer interview insights from Fathom into Featurebase:

  • Highlight specific parts of a transcript and select “Log to Featurebase”

  • Use AI to automatically extract key insights from transcripts

  • Match insights to existing feedback (as a private comment) or create a new feedback post if none exists.

  • Automatically link the insight to the relevant customer, so they’re kept updated on future progress.

Post type
🔗 Integration
What part?
Feedback portal
Posted by Markus Palm ·
Status: Completed1 comment

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Comments1

  • Markus Palm changed status to Completed
    Team•

    Sep 24

    Pinned

    Hey everyone,

    We've added a Fathom integration as part of Feedback 2.0!

    Autopilot can now extract feedback from your customer calls, link it to existing Requests, and create new Requests for new ideas. Your team no longer has to go through each transcript and log the feedback by hand.

    To try the beta, open Settings → Integrations, select Call recordings, and connect Fathom.