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Bring codebase context into Featurebase support

HelpdeskIntegrations

Teams want Featurebase support AI to understand their product through their codebase, not only through manually maintained documentation.

Allow teams to securely connect selected code repositories so Fibi and Copilot can use code context to:

  • Answer product and technical questions more accurately.

  • Draft better support replies.

  • Help investigate customer-reported issues.

  • Stay current as the product changes.

The specific solution could use GitHub, GitLab, Cursor, MCP, or another integration. The core job is to bring the knowledge contained in the codebase into Featurebase.

Post type
🔗 Integration
What part of Help Desk?
Posted by Markus Palm ·
Status: Completed1 comment

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Comments1

  • Markus Palm changed status to Completed
    Team•

    Sep 21

    Pinned

    Hey there,

    You can now bring codebase context into your support conversations with our Cursor integration.

    From Copilot in the Inbox, you can:

    • Investigate customer issues using your connected codebase

    • Draft support replies based on Cursor’s findings

    • Ask Cursor to implement a fix and open a pull request for review

    You approve each request before it runs. This currently works through teammate-facing Copilot, not automatic Fibi replies.

    Set it up →