Subscribing users to changelogs

Learn to subscribe users to the Changelog to send the email notifications about new releases.

Written By Markus from Featurebase

Last updated 24 days ago

Different methods of subscribing users to the changelog.

Overview

Subscribing users to your changelog enables you to send them email notifications about new releases. This is one of the most effective ways to keep users informed and close the feedback loop.

Featurebase automatically subscribes all your end-users to your changelog if you have their email addresses. This includes users you’ve synced to Featurebase, who interact with your feedback portal, or who contact you through support chat.

Users can also subscribe to your changelog themselves by clicking the 'Subscribe to Changelog' or RSS feed button at the top left of your live changelog.

Learn to sync your customers to Featurebase: Tracking user data

Email subscription settings

Configuring changelog subscription settings.

By default, Featurebase automatically subscribes all end-users to changelog emails if you have their email address, including those who interact with your portal or contact you through support chat. However, you can fully control this behavior if needed:

  1. Go to Settings → Changelog

  2. Find Email subscription settings

  3. Adjust the following options:

    • Auto-subscribe users – Disable this if you want to manually control who receives changelog emails

    • Disable email notifications entirely – Turn this off if you never want changelog emails to be sent and prefer to share updates only via the changelog page or in-app widgets.

You can also configure individual customers’ notification preferences under their profiles.

Note: We strongly recommend keeping email notifications enabled. Email ensures your updates reach users who may not actively visit your changelog or see in-app messages, helping you consistently close the feedback loop.

Importing changelog subscribers manually (via CSV or email list)

Manually importing changelog subscribers.

To import subscribers to the changelog manually:

  1. Go to Dashboard → Changelog

  2. Click on 'Manage subscribers' in the top right

  3. Click on 'Import subscribers' and choose ‘Manually import subscribers’

  4. Choose whether you want to import users via CSV file or enter the emails yourself

  5. Click Import subscribers

The CSV file needs to include a column with the users emails with the first line being the title of the column ‘Email’.

FAQ

More on changelogs: