Outbound emails pricing

How much it costs to send outbound emails with changelog releases.

Written By Markus from Featurebase

Last updated 12 days ago

Overview

You can send changelog emails on all paid plans (Growth, Professional, and Enterprise). You only pay for what you send, based on a tiered usage model.

Outbound email pricing works as follows:

  • Pricing is tiered (see our Price Breakdown table below)

  • As you send more messages, you enter higher tiers with lower prices

  • Your monthly bill is calculated by summing the cost across all tiers you used

What doesn’t count towards outbound emails:

Email pricing breakdown

Number of emails

Unit price

Tier 1

1 - 5,000

free

Tier 2

5,001 - 10,000

$0.00300

Tier 3

10,001 - 50,000

$0.00250

Tier 4

50,001 - 100,000

$0.00200

Tier 5

100,001 - 500,000

$0.00160

Tier 6

500,001 +

$0.00100

Email pricing example

This month, you are sending 25,000 changelog emails to inform your customers about a new product launch:

  • Tier 1 (first 5,000 emails): Free

  • Tier 2 (next 5,000 emails): 5,000 × $0.00300 = $15.00

  • Tier 3 (remaining 15,000 emails): 15,000 × $0.00250 = $37.50

Add up the costs from each tier: $52.50

So, it would cost $52.50 to send 25,000 outbound emails.

How we bill

Outbound emails are billed based on your actual usage. We calculate usage continuously, but charges are finalized monthly (no matter your billing period).

At the end of each month, you are charged for all outbound emails sent during that month.

Note: If your outbound email charges exceed $100 within a single month, we automatically charge that amount as soon as the threshold is crossed. Any remaining usage is charged at the end of the month.

View your email usage

You can track your outbound email usage at any time by going to Settings → Pricing plans.

This view shows:

  • Your current outbound email usage for the month.

  • An estimate of upcoming usage-based charges.

  • How close you are to any included or contracted limits.

If you don’t have access to billing pages, you’ll need Billing access permissions from an admin on your workspace.

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