Requesting email-sending access

Request approval to send emails to customers from Featurebase and understand what is available while your request is reviewed.

Written By Kateryna Babenko

Last updated 4 days ago

Overview

New workspaces must be approved before they can send emails to customers from Featurebase. This review helps protect sender reputation and email deliverability.

You can request access from Settings → Workspace → Email sending → Sending status. Approval is separate from setting up email forwarding or authenticating a custom sending address.

Note: A custom sending domain does not replace email-sending approval. You need approval before sending to customers, even if you have authenticated your own domain.

Request email-sending access

Go to Settings → Workspace → Email sending
Open Sending status
Select Request Email Sending Access
Complete the Enable outbound email sending form
Select Submit for review

Alternatively, you can also select Request access to unlock email replies in the lower-left corner of Inbox. It opens the same request form:

Fill in the request form

Provide the following information in the form:

Your website URL, industry, and a short description of your product
What you plan to send: product updates, proactive messages, or both
Your estimated monthly email volume
How recipients join your list, such as by signing up for your product, subscribing to updates, or otherwise

You can also add your privacy policy URL and a LinkedIn or other social profile.

What happens after you submit a request

Featurebase reviews your request within 1–2 business days. Sending status shows that your request is pending, and you cannot submit another request while it is being reviewed.

If we need more information, we will contact you by email. When your workspace is approved, Featurebase sends an approval email to workspace admins. You can then send emails to external customers and subscribers. If your default sending address is still being set up, wait a few minutes before sending.

If your request is still pending after two business days, send an email to support@featurebase.app, and include your workspace name and a screenshot of the pending message.

What you can do while your request is pending

While your request is under review, customer-facing email sending remains restricted:

Support and changelog emails can be sent only to workspace admins, not external customers or subscribers
Automated support follow-up emails are not sent
Outbound email campaigns cannot be sent to customers
Send preview to myself is unavailable until your workspace is approved

This applies only while initial email-sending access is pending. Featurebase does not queue emails blocked by this approval requirement. After your workspace is approved, send or schedule the email again. Sending allowance works differently after approval. If an email has more eligible recipients than your available allowance, the remaining recipients are delayed and retried automatically after your allowance resets or your cap is increased. See Outbound emails pricing.

Set up your email channel separately

Approval lets your workspace send email, but it does not configure which address you use or where incoming email goes.

To receive email sent to an existing address such as support@yourcompany.com, set up email forwarding from your email provider to Featurebase. See Connect your email support channel.
To send from an address on your own domain, authenticate the domain and add a custom sender. See Set up a custom email sending address.

If you do not add a custom sender, Featurebase can use its default branded sending address after your workspace has been approved.