Overview

You can ban users from interacting with your Featurebase feedback forum or support inbox, and optionally delete all of their existing spam content with one click.

To ban users from engaging in your Featurebase forum:

1. Go to Dashboard → Users

2. Open up the profile of the user you want to ban

3. Click on the ⋅⋅⋅ three dots under their name

4. Select Ban

5. Select whether you want to ‘Delete all their content’ or keep it

Banning users using their email

You can also ban specific email:

1. Go to Settings → Banned Users

2. Click Ban User on the top right

3. Enter their email and a reason for the ban.

From here, you can also view all banned users for both Feedback & Support products and unban them if necessary.

Banning users from posts

To quickly ban users from their feedback posts:

1. Open up their post on your feedback forum

2. Click the ⋅⋅⋅ on the top right corner of the post/comment

3. Choose ban-user to stop them from posting again

FAQ