Markus from Featurebase

Robi Rohumaa

Bruno from Featurebase

Onboard, educate, and notify your customers with in-context, automated messages.

Outbound

Onboard, educate, and notify your customers with in-context, automated messages that cut support volume and keep customers happy.

Outbound overview

Get started

Choose the right Outbound message type for conversations, announcements, emails, surveys, and product updates.

Choose the right channel for your outbound message

Create an Outbound message, configure content, rules, scheduling, translations, and set it live.


Creating an outbound message

Set up the perfect audience and delivery method for your messages.

Outbound message rules

Understand when Outbound audiences update dynamically and when to lock recipients at activation.

Dynamic and Locked audiences

Schedule a message to send at a specific time, or set a wider delivery window during which your emails can send.

Scheduling outbound messages

Localize Outbound messages to automatically be in your customers' native languages.

Outbound messages in multiple languages

Chats & Banners

Create targeted Outbound Chat messages to reach the right visitors and users with Messenger conversations.

Create outbound Chat messages

Create targeted Outbound Banner messages that show persistent notices on your website or app.

Create outbound Banner messages

Send messages to your customers at regular intervals, like once a month, on their birthday, or the week before an important moment.

Send Outbound messages on a recurring schedule

Reach visitors on your website with targeted Outbound messages based on who they are and what they do.

Send targeted messages to visitors on your website

Answers to common questions about Chat and Banner setup, delivery, replies, targeting, and analytics.

Chat and Banner FAQs

Emails

Learn how to create and send targeted, personal emails your customers will want to read.

Getting started with Outbound emails

Send emails using our plain, personal, or company templates. Learn which template to use, and when.

Outbound email templates

Create targeted, personal, and measurable emails your customers open and read.

Email marketing best practices

Answers to common questions about Outbound Email sending, subscriptions, replies, analytics, and deliverability.

Outbound emails FAQs

Learn to manage your changelog & the different ways of communicating product releases to your users.

Updates

Let users know about new changes to your product with a public product changelog.

Changelog overview

Setup

How to create and schedule new product updates using a public changelog.

Creating changelogs

Embed a simple changelog widget or popup in your app to bring the latest changes to your users conveniently.

Changelog widgets

We'll automatically send an email to your users letting them know of your latest update!

Changelog notification emails

See how many users see your updates, where they're viewed from, and the most engaged ones.

Changelog analytics

Learn how to set up, customize, and analyze surveys to gain more valuable insights from your users.

Surveys

Measure different things like NPS, customer satisfaction, and collect additional feedback with in-app surveys.

Surveys overview

Learn how to create and customize surveys in Featurebase.

Creating surveys

Build multi-question Surveys with follow-up pages and branching logic.

Multiple-question surveys

Choose who can see a Survey, where it appears, and when it can run.

Targeting & triggering surveys

View Survey responses, filter results, and export answers as a CSV.

View and export survey results

Tips on writing focused Surveys that reach the right customers at the right moment.

Survey best practices

Answers to common questions about Survey delivery, targeting, responses, translations, and editing.

Surveys FAQs

Optimizing

Outbound FAQs

Ask AI or search our help articles to find an answer to your questions.

Go to Featurebase

Leave us feedback

Latest updates

API docs

System status

Best steps on getting started with Featurebase.

Getting Started

Get familiar with Featurebase and all of the basic concepts. 

Featurebase overview

How to invite teammates to your Featurebase workspace.

Invite your team

This is your one-stop guide to getting started with collecting and organizing feedback with Featurebase.

Collect & manage feedback

This is your one-stop guide to getting started with the support inbox to help your customers from anywhere and automate support with AI.

Support your customers

This is your one-stop guide to publishing a Help Center with Featurebase.

Set up the Help Center

This is your one-stop guide to getting started with sharing product updates with Featurebase.

Share product updates

This is your one-stop guide to getting started with surveys in Featurebase.

Run surveys

Learn the difference between a public and a private portal in Featurebase and which one is right for you.

Public vs private portal

Overview of all integrations in Featurebase and what you can do with them.

Integrate with other tools

Get familiar with Featurebase through demos.

Academy

Explore the advanced capabilities of Featurebase with demos.

Explore demos

Centralize user feedback, identify impactful product opportunities, and scale faster by building the right features.

Feedback & Roadmap demos

Keep users updated & increase new feature adoption with product changelogs.

Changelog demos

Run surveys to measure customer satisfaction & capture feedback.

Survey demos

Provide users with an AI-powered Help Center to get them to the answers they need, fast, and cut down your support loads.


Help Center demos

Support customers across channels, resolve issues with AI, and manage tickets in one Inbox.

Support Platform

Inbox

Support your customers from anywhere with a unified Inbox and automate support with powerful AI agents.

Inbox overview

Managing

Automation

Copilot

Other

Channels

Messenger

Email support

Conversations

Handling

Best practices

Tickets

Overview of tickets, when to use them, and how they compare to conversations.


Tickets overview

Getting started

Automate

Fibi AI Agent

Learn more about Fibi AI Agent and how it can help your team automate support, repetitive tasks, and workflows.

Fibi AI Agent overview

Your one-stop guide to customizing and managing the Fibi AI agent to automate your support.

Set up & customize the Fibi AI agent

Learn to add additional training data that Fibi AI Agent can use when answering customers.

Custom training content for Fibi AI Agent

Power up Fibi with custom actions to extend trials, update account information, get custom data, etc..

Custom Fibi Actions

Automatically classify support conversations with Fibi AI and use detected values in Workflows, filters, and reporting.

Fibi AI Attributes

Deploy

How a customer’s language is determined in conversations for Fibi AI Agent and Workflows.

Automatic language detection in conversations

Improve Fibi's AI-generated answers for the future.

Improve Fibi's AI answers

Use detected Fibi AI Attribute values to branch Workflows, route conversations, and organize your Inbox.

Use Fibi AI Attributes in Workflows & Inbox

Automate repetitive support tasks for customers and agents with a no-code visual builder.

Workflows

Create Workflows to automate your support at scale. Automate processes for your customers and teammates with our drag-and-drop visual builder.

Workflows overview

Get started with building your Workflows with ease in a visual canvas.

Getting started with workflows

Understand all of the building blocks that power your workflows.

Workflows block library

Triggers

Building

Templates

Access Featurebase support conversatioins on-the-go from iOS or Android devices.

Featurebase Mobile App

Collect feedback, prioritize what matters, share roadmaps, and close the loop with updates.

Feedback & Roadmaps

Feedback Portal

Feedback Portal is where your users submit feedback, upvote others’ posts, and comment on them.

Feedback Portal overview

Feedback Boards

Privacy controls

Get an overview of how many posts, comments, and votes happen each day/week/month,

Feedback Analytics

Here's how to completely disable the Feedback Portal view from being shown to your users.

Disabling the Feedback Portal

Learn to edit & publish your public product roadmap to show users what you're working on.

Roadmaps

Publish your product roadmap to visualize everything that you are working on.

Roadmaps overview

Everything on how to set up & customize roadmaps to suit your requirements. 

Creating & editing roadmaps

Make your Roadmap accessible only to authenticated end-users and limit the access of specific roadmaps to select user groups.

Roadmap privacy controls

Different methods of embedding the roadmap to your app, website, and product.

Sharing your roadmap

Here's how to completely disable the public roadmap view from being shown to your users.

Disabling the public roadmap

In-App Feedback

Overview of all embeddable widgets in Featurebase and what you can do with them.

What are in-app widgets?

Embed a simple feedback widget in your app to start gathering feedback.

Feedback Widget

Embed the Feedback Portal directly into your web page or app to allow users to submit feedback, vote on features, and view the changelog.

Embedded Feedback Portal

Managing feedback

Organizing & Prioritizing

Posts

Voting

Communication

You can choose to notify all upvoted users of any status changes you've made to their post!

Status updates & emails

Learn how comments & replies work and what function do they serve in Featurebase.

Commenting

We'll email upvoted users when you comment on a post or anyone replies to theirs!