Creating new articles & collections

To create a new help article or collection:

1. Go to Dashboard → Help center

2. Click New Collection / Article on the top right

You can also create new articles under existing collections by clicking the + icon on the right from them.

Changing articles’ collection

To change the collection of an article:

1. Go to Dashboard → Help center

2. Click the three buttons ⋅⋅⋅ next to the article or collection whose parent collection you want to change

3. Choose the desired collection under the ‘Change collection’ drop-down

You can also drag & drop them under the desired parent collections and have unlimited nested sub-collections.

Article version history

To see the article version history of all the updates and roll back previous changes:

1. Open up the desired article

2. Click the three dots ⋅⋅⋅ on the upper menu

3. Select ‘View history’

4. Select the version you want to recover and click ‘Restore draft to this version’

This will create a new draft based on the selected version that you can then edit and publish.

Unpublishing articles

To revert published articles or locales back to draft:

1. Open up the article that you want to draft

2. Click the three dots ⋅⋅⋅ on the upper menu

3. Select ‘Unpublish article’

This will unpublish the selected locale back to draft. You can select any of the translations from the left side to repeat this action.

Deleting articles & collections

To delete articles and collections:

1. Go to Dashboard → Help center

2. Click the three dots ⋅⋅⋅ next to the article or collection you want to delete

3. Select Delete

4. Confirm the deletion request

More on Help Center:

• Configuring the help center

• Help Center in multiple languages

• Translating public articles

• Help center custom domain

FAQ