<details class="details"><summary>Does Featurebase have keyboard shortcuts?</summary><div data-type="detailsContent">Yes, Featurebase’s Inbox has several keyboard shortcuts that let you perform common actions without using your mouse. It currently isn't possible to disable or customise the shortcuts.Use <code>⌘/Ctrl K</code> when you're viewing your inbox/a conversation to use<a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.featurebase.app/en/articles/4802974-ai-replies-and-macros" data-organization-id="5febde12dc56d60012d47db6" data-help-center-id="qdf9htojyz0ribwp" data-slug="4802974-ai-replies-and-macros" data-article-id="4802974" data-locale="en" data-hash=""> Macros and AI replies</a>.</div></details><details class="details"><summary>How do I block Inbox spam?</summary><div data-type="detailsContent"><img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/article/6899ef0a6189dfbe034bc30a/019899d0-97d3-7e3e-ace6-72d76e8a307f/b64u-Q2xlYW5TaG90IDIwMjUtMDgtMTEgYXQgMTYuMTkuMDVAMngucG5n.png" data-featurebase-content-filename="CleanShot 2025-08-11 at 16.19.05@2x.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/article/6899ef0a6189dfbe034bc30a/019899d0-97d3-7e3e-ace6-72d76e8a307f/b64u-Q2xlYW5TaG90IDIwMjUtMDgtMTEgYXQgMTYuMTkuMDVAMngucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260311T140000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260311%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=9979944375f710eeccc21b0528537206301b783c8315f5e876b970fb98ce3e65">You can delete any abusive, offensive or spammy users by blocking the user who sent the message:<ol><li>Open the conversation with the user</li><li>Click the <code>・・・</code> three dots from the top right corner of the conversation</li><li>Choose ‘Block user’</li></ol>All of the information stored about that user, including their messages, will be archived from Featurebase. The user can only be restored manually by you and any new messages from that email address will be rejected. The user will also be prevented from creating a new user account in the future.<h3 id="r0o7zr2sqsp" data-toc-id="r0o7zr2sqsp">How to unblock a user</h3><img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/article/6899ef0a6189dfbe034bc30a/019899db-d3cb-7c4c-a7b7-91dca9d8a417/b64u-Q2xlYW5TaG90IDIwMjUtMDgtMTEgYXQgMTguNTcuMjNAMngucG5n.png" data-featurebase-content-filename="CleanShot 2025-08-11 at 18.57.23@2x.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/article/6899ef0a6189dfbe034bc30a/019899db-d3cb-7c4c-a7b7-91dca9d8a417/b64u-Q2xlYW5TaG90IDIwMjUtMDgtMTEgYXQgMTguNTcuMjNAMngucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260311T140000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260311%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=e93b51bcfe3b2fb091aae00b812cf9ce14e74fb7a7a315e09a93429a0cdb6ea8">If, however, you block a user by accident, you can easily unblock them from <a target="_blank" rel="noopener noreferrer nofollow" class="deocrated-link link" href="https://auth.featurebase.app/choose-org?redirect=/settings/banned-users/messenger">Settings → Banned Users → Messenger</a>.You’ll see a list of your blocked users. You can click the ‘Unblock’ button next to the profile you would like to reactivate. Your user's information will now be restored.After you unblock the user, they'll immediately return to the <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.featurebase.app/en/articles/8018515-whats-the-users-module" data-organization-id="5febde12dc56d60012d47db6" data-help-center-id="qdf9htojyz0ribwp" data-slug="8018515-whats-the-users-module" data-article-id="8018515" data-locale="en" data-hash="">Users module</a>.</div></details><details class="details"><summary>How can I locate an email I sent to a client through the Intercom Inbox?</summary><div data-type="detailsContent">If you sent the email from the Inbox, you can access it from the <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.featurebase.app/en/articles/8018515-whats-the-users-module" data-organization-id="5febde12dc56d60012d47db6" data-help-center-id="qdf9htojyz0ribwp" data-slug="8018515-whats-the-users-module" data-article-id="8018515" data-locale="en" data-hash="">user's profile</a> in Featurebase. If you are unable to find it there, you can also try searching for the user’s name or email address using the <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.featurebase.app/en/articles/6605071-inbox-search-and-filter" data-organization-id="5febde12dc56d60012d47db6" data-help-center-id="qdf9htojyz0ribwp" data-slug="6605071-inbox-search-and-filter" data-article-id="6605071" data-locale="en" data-hash="">search function</a> in the Inbox.</div></details>

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This is your one-stop guide to getting started with collecting and organizing feedback with Featurebase.

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This is your one-stop guide to getting started with the support inbox to help your customers from anywhere and automate support with AI.

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Complete guide on importing your existing data from Canny to Featurebase.

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Complete guide on importing your existing data from Nolt to Featurebase

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Importing your existing data, including feedback, voters, and changelogs from Frill to Featurebase.

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Complete guide on importing your existing data from Beamer to Featurebase.

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Complete guide on importing your existing data from UserVoice to Featurebase

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Complete guide on importing your existing data from Productboard to Featurebase

Migrating from Productboard

Complete guide on importing your existing data from other tools to Featurebase using a .csv file.

Migrating from feedback other tools (Import feedback with a .csv file)

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Fibi AI Agent

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Fibi AI Agent overview

Your one-stop guide to customizing and managing the Fibi AI agent to automate your support.

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Help Center overview

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Everything on how to set up & customize your help center to suit your specific needs.

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Serve your Help Center from your own domain.

Help Center custom domain

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Help Center privacy controls

How to use multi-brand Help Center to create separate knowledge bases for your different products or brands.

Create & manage multiple Help Centers

Localize the Help Center to be in your customers' native languages with automatic AI translations.

Help Center in multiple languages

Manage article redirects when importing content from another Help Center.

Manage article redirects from another Help Center

Here's how to completely disable the Help Center from being shown to your users.

Disabling the Help Center

Optimize

Become a pro at linking and mentioning articles within your Help Center.

Linking & mentioning articles

Your users can react on articles based on helpfulness. Negative reactions will trigger a follow-up question with a textbox.

Get quick article feedback with reactions

See how helpful your content is, what can be improved, and the top-viewed articles.

Help Center analytics

Learn to manage your changelog & the different ways of communicating product releases to your users.

Changelog

Let users know about new changes to your product with a public product changelog.