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Usage

Seats

Learn how full and lite seats work in Featurebase.

Written By Markus Palm

Last updated 4 days ago

This article refers to our new pricing plans. Log in to view our legacy plans (before Dec 2025) or contact us via live chat.

Overview

Teammembers settings page with full and lite seats.

Every teammate who accesses your Featurebase dashboard requires a seat. There are two types:

  • Full seat – billed, full access to all capabilities

  • Lite seat – free, limited access for collaborators outside your core team

You can view and manage seats from Settings → Members and teams.

Notes:

  • Your end-users never need any seats. You can always have unlimited end-users to support and get feedback from!

  • Teammates who use Featurebase through any integration (e.g., HubSpot, Salesforce, Slack, Linear, etc.) don’t need seats.

  • Admin roles are a separate feature that lets you limit teammates’ access to specific features if needed.

Full seats

Full seats provide unrestricted access to all capabilities in your plan. Pricing per full seat (billed yearly):

  • Free – 1 full seat included

  • Growth – $29 / seat

  • Professional – $59 / seat

  • Enterprise – $99 / seat

Lite seats

Lite seats provide limited access for cross-functional collaborators (e.g., sales, marketing, legal, engineering, design).

Included Lite seats per plan:

  • Free - no lite seats included

  • Growth - no lite seats included

  • Professional - 20 lite seats

  • Enterprise - 50 lite seats

Lite seats do not cost anything - they’re included for free on the Professional and Enterprise plans.

Lite seat teammates can view a support conversation only after another teammate @mentions them in an internal note. They cannot be assigned conversations. Once mentioned, the conversation appears in their notifications inbox, where they can view it and reply with internal notes, but they cannot reply to the customer.

The tables below show what each seat type supports. Access also depends on your plan and admin role permissions.

Note: For feedback collection, you only need a Lite seat for teammates who need to submit feedback on behalf of customers. All other teammates can submit feedback on their own behalf for free!

Lite seats can ✅

Lite seats can’t ❌

General

• Import Update subscribers
• Set up & configure integrations
• Configure technical settings (custom domains, email sending address, webhooks)

• Import users and companies from CSV
• Create, update, delete customer attributes or segments
• Use integration functionality inside the product
• Configure other product-specific workspace settings

Support suite

• Reply with internal notes
• View mentions
• View conversations where they are @mentioned in an internal note
• Mention teammates
• See relevant conversation events
• View user profiles via hover on message sender
• Create, edit, delete Help Center articles

• View conversations where they have not been @mentioned in
• Reply to customers or create conversations
• Be assigned conversations (no Inbox, teams, or workload reporting)
• Snooze or close conversations
• Edit conversation attributes
• Add or remove conversation participants
• Manage Fibi AI settings
• Create, edit, delete workflows

Product suite

• View all feedback, roadmaps, and survey responses (including private)
• Create, vote, and comment on feedback (incl. on behalf of customers)
• Change a post’s board

• Configure boards, roadmaps, or surveys
• Edit or delete others’ posts, votes, or comments
• Change post statuses, ETAs, or assignees
• Merge or unmerge posts
• Use AI feedback summarization or deduplication
• Use prioritization tools (e.g., value/effort matrix)
• Create, edit, delete Update releases

Full vs Lite seat comparison

A full comparison of workspace and product permissions is provided in the table below:

Lite seat access

Full seat access

Workspace settings

Can manage Billing settings

✅

✅

Can set up and manage custom email domains

✅

✅

Can set up and manage custom domains

✅

✅

Can install, configure, and delete integrations

✅

✅

Can create, configure, and delete webhooks

✅

✅

Can manage teammates and their seat types

✅

✅

Can create and edit custom admin roles

✅

✅

Can manage API keys

✅

✅

Can manage teams

❌

✅

Can edit the subdomain

❌

✅

Data and security

Can see & manage workspace data

✅

✅

Can import users and companies from CSV

❌

✅

Can import Update subscribers

✅

✅

Can access people, companies, and account lists

✅

✅

Can access lead and user profile pages & data

✅

✅

Can export all feedback data

✅

✅

Can export lead, user, company data

✅

✅

Can create, update, delete customer attributes

❌

✅

Can create, update, delete user segments

❌

✅

Can manage user tags

❌

✅

Can ban & unban users

❌

✅

Support suite

Can manage Messenger settings

❌

✅

Can reassign conversations and edit lead or user ownership

❌

✅

Can export conversation transcripts

❌

✅

Can delete replies and notes from a conversation

❌

✅

Can manage macros

❌

✅

Can manage Balanced assignment and Workload management

❌

✅

Can manage Round Robin assignment

❌

✅

Can create and update draft Help Center Articles

✅

✅

Can manage and publish Help Center Articles

✅

✅

Can configure and manage Fibi AI sources & settings

❌

✅

Can manage Automation settings and inbound workflows

❌

✅

Can manage outbound workflows

❌

✅

Product suite

See all feedback & survey responses

✅

✅

Can create, vote, and comment on feedback posts

✅

✅

Can create, vote, and comment on feedback posts on behalf of customers

✅

✅

Can create internal/internal comments

✅

✅

Can edit & delete their own posts, votes, and comments

✅

✅

Can move posts between feedback boards

✅

✅

Can create internal/private posts

✅

✅

Can edit & delete all (including others) posts, votes, and comments

❌

✅

Can merge & unmerge posts

❌

✅

Can change post statuses, ETAs, and assignees

❌

✅

Can create, edit, and delete post statuses, tags, custom fields

❌

✅

Can manually sync, link feedback items with integrations

❌

✅

Can create, edit, and delete feedback boards

❌

✅

Can use AI feedback summarization & deduplication features

❌

✅

Can use the value / effort prioritization matrix

❌

✅

Can create, edit, and delete surveys

❌

✅

Can create, edit, and delete Update releases

❌

✅

How seats are managed

You can see how many full or lite seats are in use and remove seats by going to Settings → Members and teams:

Managing seats, admin roles, seat types, and more from Settings.

Note: If you change seats during a monthly billing period, your invoice may differ from the cost shown on the Subscription page:

  • Your invoice includes prorated charges or credits for seat changes.

  • The Subscription page shows the cost of your current subscription.

On monthly billing, charges adjust when your Full-seat count changes. For example:

  • You start the month with 1 Full seat, billed upfront.

  • On Day 14, you add 5 more seats.

  • Your next invoice will include prorated charges for those 5 seats based on the number of days they were active.

On monthly billing, removing a Full-seat teammate or changing their seat to Lite creates a prorated credit for unused time on your next invoice.

On annual billing, removing a teammate does not create a credit. The purchased seat stays available until renewal. Schedule a seat reduction in Billing to lower your seat count at renewal.

  • Removing a teammate with a Lite seat will free up one of the Lite seats included in your Professional or Enterprise.

  • Removing a teammate with a Full seat affects billing differently on monthly and annual subscriptions.

  • When removing a teammate, you can reassign their conversations to active teammates to maintain continuity.

  • All messages and conversations from the removed teammate will remain in your workspace’s shared history, so they can still be accessed as part of existing records.

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