Legacy pricing (before Dec 2025)

Article on the legacy pricing for users that became customers before Dec 2025.

Written By Markus from Featurebase

Last updated 5 days ago

Overview

Legacy pricing
Legacy pricing

Over the last year, Featurebase has become significantly more powerful. We've grown from a simple feedback tool to a complete support & product suite used across support, product, and GTM teams.

In December 2025, we introduced a new seat-based pricing model to reflect this increased value better and to be more flexible for teams of different sizes: Pricing update (Dec 2025)

✨ Existing customers are grandfathered to the legacy pricing. You can keep it for as long as you’d like, unless you choose to upgrade!

Upgrading to the new pricing

Upgrading from Legacy pricing to the new pricing (post December 2025).

You can stay on your legacy plan for as long as you’d like. If you outgrow it or need more features, you can upgrade to the new pricing:

  1. Go Settings → Billing → Upgrade Now (on one of the plans)

  2. On the new pricing page, choose the suitable plan (compare features here)

  3. Choose the number of full seats (we also introduced Lite seats, so not everyone needs a paid seat)

  4. Pick the add-ons (optional)

  5. Click ‘Continue to Payment’ and finish the checkout

Legacy pricing table

Featurebase’s legacy pricing (Dec 2025) has five tiers:

  • Free

  • Starter ($49/mo)

  • Growth ($99/mo)

  • Business ($207/mo)

  • Enterprise (custom)

*These prices are with yearly billing.

Team & End Users

Free

Starter

Growth

Business

Team members (admins)

1

4

6

8

End users

Unlimited

Unlimited

Unlimited

Unlimited

Automatic authentication & user data sync

❌

✅

✅

✅

Single Sign-On

❌

❌

✅

✅

Admin roles

❌

❌

❌

✅

Feedback & Roadmaps

Free

Starter

Growth

Business

Posts & comments

Unlimited

Unlimited

Unlimited

Unlimited

Feedback boards

1

4

8

Unlimited

Roadmaps

1

2

3

Unlimited

Feedback Forum & Roadmap

✅

✅

✅

✅

Embeddable widgets

❌

✅

✅

✅

Core features (tags, ETAs, notifications, etc.)

✅

✅

✅

✅

Custom domain

❌

✅

✅

✅

Post moderation

❌

✅

✅

✅

Post merging

❌

✅

✅

✅

Customizable statuses

❌

✅

✅

✅

Private boards

❌

✅

✅

✅

Guest posting, commenting & voting

❌

✅

✅

✅

Custom email sending address

❌

✅

✅

✅

Users module

❌

✅

✅

✅

AI replies & macros

❌

❌

✅

✅

Private posts (author and admins only)

❌

❌

✅

✅

AI suggestions

❌

❌

✅

✅

Customize emails

❌

❌

✅

✅

Private tags

❌

❌

✅

✅

API access

❌

❌

❌

✅

MCP access

❌

❌

❌

✅

Analytics

❌

❌

❌

✅

User segmentation

❌

❌

❌

✅

Prioritization module

❌

❌

❌

✅

Custom fields

❌

❌

❌

✅

Comment moderation

❌

❌

❌

✅

Segmented board access

❌

❌

❌

✅

AI feedback deduplication and grouping

❌

❌

❌

✅

AI feedback tagging

❌

❌

❌

✅

Support Platform

Free

Starter

Growth

Business

Live chat

✅

✅

✅

✅

Email

❌

✅

✅

✅

Fibi AI Agent

❌

✅

✅

✅

Custom knowledge sources

❌

✅

✅

✅

AI replies & macros

❌

❌

✅

✅

Custom AI Actions

❌

❌

❌

✅

Fibi customizations

❌

❌

❌

✅

Unified Inbox

✅

✅

✅

✅

Ticketing

✅

✅

✅

✅

Custom email sending address

✅

✅

✅

✅

Mobile app

✅

✅

✅

✅

Assign & snooze conversations

❌

✅

✅

✅

Conversation data attributes

❌

✅

✅

✅

Integrations

❌

✅

✅

✅

Team inboxes

❌

❌

✅

✅

Office hours and reply time

❌

❌

✅

✅

Proactive chats

❌

❌

✅

✅

Support analytics

❌

❌

✅

✅

AI Inbox translations

❌

❌

❌

✅

Workflows & automations

❌

❌

❌

✅

Service Level Agreements (SLAs)

❌

❌

❌

✅

AI Copilot

❌

❌

❌

✅

Help Center

Free

Starter

Growth

Business

Articles & collections

50

100

200

Unlimited

Public knowledge base page

✅

✅

✅

✅

Embeddable widgets

❌

✅

✅

✅

Customizable design

✅

✅

✅

✅

Powerful editor & components

✅

✅

✅

✅

Article version history

✅

✅

✅

✅

SEO-optimized

❌

✅

✅

✅

Custom domain

❌

✅

✅

✅

Article reactions & feedback

❌

✅

✅

✅

Visitor authentication

❌

✅

✅

✅

AI search bar answers

❌

❌

✅

✅

Multilingual Help Center

❌

❌

✅

✅

Automatic AI article translations

❌

❌

❌

✅

Private articles

❌

❌

❌

✅

API access

❌

❌

❌

✅

Advanced analytics

❌

❌

❌

✅

Outbound

Free

Starter

Growth

Business

Chats

❌

✅

✅

✅

Banners

❌

✅

✅

✅

Outbound email campaigns

❌

2,500/mo

10,000/mo

20,000/mo

Surveys

1

3

10

Unlimited

Survey responses

Unlimited

Unlimited

Unlimited

Unlimited

In-product surveys

✅

✅

✅

✅

Multi-page surveys

❌

✅

✅

✅

Targeted surveys

❌

❌

✅

✅

Conditional survey logic

❌

❌

✅

✅

Multilingual surveys

❌

❌

❌

✅

Updates / changelog releases

Unlimited

Unlimited

Unlimited

Unlimited

Public updates page

✅

✅

✅

✅

Update email notifications

15/mo

5,000/mo

20,000/mo

40,000/mo

Comments & reactions

✅

✅

✅

✅

Send update as email only

✅

✅

✅

✅

Embeddable update widgets

❌

✅

✅

✅

Schedule updates

❌

✅

✅

✅

Custom domain & basic branding

❌

✅

✅

✅

Update subscriber import / API

❌

✅

✅

✅

Update segmentation

❌

❌

✅

✅

AI writing assistant

❌

❌

✅

✅

Multilingual updates

❌

❌

✅

✅

Email branding customization

❌

❌

✅

✅

Integrations

Free

Starter

Growth

Business

Intercom, Linear, Jira, Discord, Slack, ClickUp, Zendesk, GitHub

❌

✅

✅

✅

Zapier

❌

❌

✅

✅

Segment, HubSpot

❌

❌

❌

✅

Azure AD, Azure DevOps

❌

❌

❌

Enterprise

Support & Compliance

Free

Starter

Growth

Business

Email, AI & community support

✅

✅

✅

✅

Live chat support

❌

❌

✅

✅

GDPR & CCPA

✅

✅

✅

✅

SOC 2 Type II report

❌

❌

❌

✅

Security questionnaires

❌

❌

❌

Enterprise

Legacy Enterprise plan

In addition to the core plans, the legacy pricing has a custom enterprise tier with custom pricing and the following add-on possibilities:

  • White-labeling - remove all ‘⚡Powered-By Featurebase’ links from your portal, widgets, and emails. Send emails from your own domain: notifications@feedback.yourdomain.com

  • Increased email limits - send out 100,000 notification emails per month. (can be increased if needed)

  • Custom admin roles - set up custom roles for your teammates to limit their access to sensitive user information or specific parts of Featurebase.

  • Hubspot deals integration - Link Hubspot deals to Featurebase posts to see the Opportunity Value of posts, prioritize the most valuable features & close deals faster.

  • Azure DevOps integration - turn new feedback from Featurebase into actionable Work Items in Azure DevOps, capture feedback for your existing issues, and keep users automatically updated about their requests.

  • Microsoft Entra ID (formerly Azure AD) - let your team sign in with their existing Microsoft Entra ID account

  • Admin SSO - let your team log in using their existing company accounts via your current Single Sign-On (SSO) provider

  • Personalized onboarding - we’ll help you get everything running smoothly and give you priority support

Old Fibi AI limits

With our legacy pricing, Fibi AI Agent is free but uses token-based limits that depend on your plan. These limits ensure stable performance for all users, while higher-tier plans provide greater capacity for more advanced or frequent workloads.

Our AI pipeline consists of 3 phases:

  1. Main (conversational agent)

  2. Research (delegates tasks and reviews results from a fast researcher)

  3. Fast-Research (creates a summary for the research agent from large amounts of data)

For a rough overview of what the limits look like, you can look at the Main Tokens column and view the estimated conversation count. Research and fast-research token limits should usually not be hit before the main agent.

Plan

Main Tokens

Research Tokens

Fast-Research tokens

Free

0

0

0

Starter

1 000 000(~40–60 conversations)

13 000 000(~8 000 – 11 000 calls)

11 000 000(~16 500 – 27 500 searches)

Growth

2 400 000(~95–140 conversations)

36 000 000(~19 000 – 26 000 calls)

27 000 000(~40 500 – 67 500 searches)

Business

5 000 000(~200–300 conversations)

75 000 000(~40 000 – 55 000 calls)

56 000 000(~84 000 – 140 000 searches)

Enterprise

6 000 000(~240–360 conversations)

90 000 000(~47 000 – 65 000 calls)

68 000 000(~102 000 – 170 000 searches)

If you have any questions, feel free to reach out to us via live chat or email support@featurebase.app!